Account Manager – Remote

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Job Details
Estimated: $56,000 – $76,000 a year1 hour ago
  • Microsoft Excel
  • Computer skills
  • Sales
  • Account management
  • Microsoft Powerpoint
  • High school diploma or GED
Full Job Description
About the job:
The PCNA Account Managers primary goal is to assist in generating additional revenue associated with their assigned accounts by building and maintaining strong business relationships through their day to day service support and various proactive sales activities. They are responsible for the complete ownership of an assigned territory. This established territory will consist of customers from our top two customer account tiers and the PCNA Account Manager is accountable for supporting all service support needs including those needed to support pre-sale, order and post-sale requests or inquiries. The PCNA Account Manager is responsible for working closely with their accounts Field Sales Managers (both for our hard good and apparel divisions) and also for working closely with the Support Coordinator area to assist with timely customer communication on identified requests and inquiries that can be handled via email.

What you will be doing:
Support the PCNA Service Spirit and PCNA Culture with every action taken every day with both internal and external customers.

Accountable for managing all aspects of their assigned territory base at a PCNA level. This role serves as the single point of contact for their assigned accounts and with that, is responsible for ownership of all requests received. They will utilize all internal teams across PCNA to assist in gathering information as needed; however, will be responsible for delivering the information directly to the customer.

Responsible for supporting several communication vehicles including phone calls, chat, fax, e-mails or other as identified.

PCNA Account Manager will be responsible for achieving a % growth target for their assigned territory.

Daily use of Salesforce will be required to log large quotes/orders and other customer specific details to make visible to all and to help aid in PCNA Account Manager follow up activities to drive quote and order closure.

Responsible for building, managing and maintaining successful working relationships with all areas needed to support their assigned account base including but not limited to the Field Sales Managers for both PCNA product divisions, Strategic Account Managers, Digital Sales Managers, National Sales Account Manager, Apparel Project Managers, PCNA Account Support team and PCNA Order Processing Specialist.

Delivers a consistent level of service on every call while upholding PCNA’s expectations as it relates to accuracy, customer satisfaction, and problem resolution.

Maintains expertise in both Canadian and other International areas of the business.

Works as a team with all cross-functional departments (Order Processing, Art, Production, Distribution, Marketing, Product Development, etc.) to ensure successful order deployment, product delivery and customer satisfaction.

Manages Catalog Program business for assigned customer base, which includes the setup, maintenance, and year end cleanup of all programs within their territory.

Serves as secondary support for WorldSource inquiries including the fulfillment of quote requests.

Acts as product expert to support all product related questions including but not limited to the construction and function of all items.

Acts as an expert in all website offerings such as mypromoproof, usb uploads, myleedsworld, e-showcase, and all other web based offerings to assist customer with training and technical questions.

Monitors and facilitates the order status and movement through the system by working daily reports associated with inventory, spec issues, approval and other order level holds against orders established fulfillment date for all PCNA facilities.

Monitors and addresses territory warning reports to support SureShip, Embroidery and customer solutions orders.

Supports customer with the creation of things such as freight quotes, sample orders, virtual specs, and click and create flyers.

Manages complete problem resolution process from start to resolve on post shipping Blank and Sample order issues.

Works closely with the Solutions Team on decorated order resolution. Responsible for submitting claim to this team, however, also for following progress to drive completion in a timely manner.

Monitors and facilitates inventory shortage situations, Production order leveling, inventory situations related to misprints, and all other Production and Shipping situations that may prompt a customer call to resolve.

Supports marketing related activities and associated systems as identified by the Marketing team and Sales Organization.

Supports customer requests for special projects and all associated activities such as merchandising support, quote creation, story board creation and virtuals.

Performs roster updates with customer base.

Supports Non-Standard Decoration Request process.

Supports Call Center call loop for all PCNA facilities when needed to cover peak call times.

Required travel is necessary to attend and work tradeshows as well as to attend customer visits with both the Hard good and Apparel Field Sales Managers.

Performs all other duties as assigned.

What you will need to bring to the role:

Strong communication skills both written and verbal

Strong computer skills

Ability to manage projects

Ability to build and foster relationships with both external customers and internal support teams

Proficient in Microsoft applications including but not limited to Outlook, Word, Excel, and PowerPoint

Above Average typing skills

What you will need to bring to the role con’t:

Salesforce knowledge a plus

Ability to multi-task and prioritize daily tasks for completion

Portrays professionalism, flexibility, and accuracy in every action and/or decision


High School Equivalent or GED

Minimum of 3 years Sales or Service experience with assigned territory/accounts.

– or –

Must work as an Account Coverage representative for at least 6 months if you have no previous Account management experience

Shift Available:
(2) 9am – 5:30pm

  • Available for remote work*

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