Administration – Wellness Center Clerk

The Wellness Center Clerk will serve as clinic receptionist, answering the phone and greeting patients, scheduling, and admitting patients for services. All duties will be performed with the highest customer service in mind and in conjunction with the rules around patient-centered medical homes. The Wellness Center Clerk will greet and assist patients in a kind and courteous manner and help to ensure an efficient, smooth running office. This individual will serve with other members of the medical home team in providing primary health care that is relationship-based with an orientation toward the whole person.

MINIMUM REQUIRMENTS:
High School diploma or GED.

Two-years’ experience working in a health-related field.

Able to work early mornings, nights, and weekends

Experience with insurance management and billing and electronic health care system is preferred.

Basic computer proficiency

Excellent oral and written skills are required.

Energetic and enthusiastic personality

Dedicated, dependable, and ability to multi-task

RESPONSIBILITIES:
Greet members, prospective members, and guests, providing exceptional customer services

Answer telephone in a polite and courteous manner.

Check in members and make needed updates to member’s accounts

Take prospective members on tours

Knowledgeable of all aspects of the wellness center

Respond to members questions and concerns in a timely and professional manner

Obtain patient information at time of visit.

Make appointments and referral appointments as requested.

Perform all duties efficiently to contribute to the positive member experience.

Maintain electronic and physical filing

Participate in special events (grand opening, marathons, community events)

Perform other duties as assigned.