Administrative Specialist II/Northwoods/WIC

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Job title: Administrative Specialist II/Northwoods/WIC

Company: State of South Carolina

Job description: Careers at DHEC: Work that makes a difference!

Pursuing Excellence, Inspiring Innovation, Promoting Teamwork and Embracing Service

Under supervision of the WIC Admin Team Lead , performs Administrative Support duties for Women, Infants and Children (WIC) client services. Implements and adheres to agency/program policies and procedures for efficient service delivery. Provides quality customer service in a culturally competent manner. Maintains strict confidentiality and upholds all Agency privacy practices.

Performs all administrative duties in a culturally competent manner:

  • Meets, interviews, and determines if applicants meet the identification, residency, and financial requirements for eligibility with the WIC program.
  • Processes information, updates client profile, assists with registering to vote, referral as appropriate, completes WIC record, completes data collection and entry into the SCWIC system.
  • Validates and issues electronic WIC card and Farmer’s Market checks.
  • Answers telephone, schedules appointments in SCWIC, sends reminder letter or makes reminder phone calls, as needed.
  • Informs and educates clients on program policies, procedures, use of SCWIC card and WIC food guide.

Manages and maintains WIC materials and reports:

  • Follows WIC program security per policy and procedures.
  • Assists in maintaining the non-participation report, client discharge report and others as needed.
  • Completes daily and or monthly SCEIS, PCAS, travel and other requested information.

Completes other duties as assigned, including back-up to other State Minimum Requirements: A high school diploma. Related clerical experience may be substituted for a high school diploma.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements: A high school diploma or GED and two (2) years of administrative office experience, or an associate degree in secretarial science or a related field and one (1) year of experience, or three (3) years of clerical experience.

Must possess the ability to empathize with the needs of the typical public health patient. Must possess tact and ability to communicate effectively, both orally and in writing with co-workers and general public. Able to follow written and oral instructions. Ability to collect and assemble information in a clear and concise manner. Must be flexible, dependable, and willing to be cross-trained as needed. Ability to maintain strict patient confidentiality, and to practice “minimum necessary” information collection policies.

Must have current driver’s license or ability to obtain transportation. May be required to use personal vehicle. Must be able to lift 30 pounds and stand for long periods. May be required to work late (after 5pm) or early hours (before 8:30am) and/or Saturday clinics. May have to travel to other sites.

Experience providing customer service in a medical office environment is preferred.

Immunization: All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against Measles, Mumps, Rubella, Pertussis, Varicella, and Hepatitis B prior to beginning employment.

Public Health staff with job-specific risk of COVID-19 exposure who choose not to receive the COVID-19 vaccine or provide documentation of prior vaccination, or who are unable to be vaccinated due to medical contraindications or religious exemption, will be required to receive routine periodic COVID-19 testing by DHEC. Vaccinated employees will not be required to receive periodic testing but may elect to be tested to monitor their health status.

State Disaster Plan: In accordance with the State’s Disaster Plan, which includes hazardous weather, DHEC employees may be required to work in times of an emergency or disaster.

College Transcripts: Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Driving Record: If this position requires the applicant to possess a valid driver’s license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

SC DHEC is an equal employment opportunity/affirmative action employing agency. We are committed to a diverse workforce. SC DHEC does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

Expected salary: $24929 – 32929 per year

Location: Charleston County, SC

Job date: Thu, 22 Sep 2022 07:41:33 GMT

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