- On-the-job training
- Medical terminology
- Customer service
- Clerical experience
- High school diploma or GED
Interviews patients: records necessary personal information; secures required signatures; prepares and supplies patient data to various hospital departments. Obtains pre-certification and verification of coverage from insurance companies, when required.
Role and Responsibilities
Performs such admission or pre-admission activities as:
Screening insurance information to identify patients requiring prior authorization from third-party payers and verifying that approval has been obtained.
Assembling admission folders containing required paperwork for patients.
Notifies certain insurance companies on daily basis of the admission of their subscribers and logs notifications made.
At the time of admission, performs the following activities:
Greets and receives patients to be admitted.
Conducts personal interview to obtain required demographic and insurance information and enters it into computer; review preadmission information for accuracy and completeness.
Obtains required signatures on legal consents and insurance forms.
Hands out patient information literature including the Notice of Privacy Practices
Prepares patient’s admission forms for distribution to nursing units and appropriate departments.
Interviews family members of emergency and maternity patients for demographics; may go to patient’s room, emergency room, or delivery room to obtain information or signatures. Enter demographics into CPSI for direct admits from doctor’s office and newborns.
Reviews the admission and discharge lists for patient information required for a complete chart.
Calculates daily census and verifies accuracy of nursing unit census listings.
Answers daily inquiries of patients and public in person or via telephone regarding admission procedures and hospital regulations and services. When necessary, refers inquiries to appropriate person or department elsewhere in the hospital. Provides directions for finding other areas within the hospital, escorts customers when able.
Relieve other coworkers for meal breaks, if required. Provides backup coverage for coworkers if required.
Under the direction of the Supervisor, conducts on-the-job training of new employees.
Any other duties assigned by Supervisor.
This position may require physical activities such as balancing, climbing, crawling, crouching, grasping, kneeling, lifting, pulling, pushing, reaching, standing, stooping, and use of fingers and repetitive movements. An individual in this position may be required to carry or lift weight of up to 50 lbs. and push/pull 100-150 lbs. The sensory and communicative activities required for this position include feeling, hearing, seeing, smelling, and speaking. Individuals in this position could possibly be exposed to inside/outside environmental conditions, blood borne pathogens and body fluids, chemical hazards, respiratory hazards and radiological hazards.
Incumbent must be attentive at all times to their own personal safety, as well as the safety of patients, their families, visitors and employees of Drew Memorial Hospital. Hazardous and/or potentially hazardous conditions are to be immediately reported to a member of management. In accordance with Act 593, this position is considered a “Safety Sensitive Position,” as it requires the incumbent to work with confidential information or documents that may pertain to criminal investigations.
Qualifications and Education Requirements
High School graduate or equivalent.
At least one year of office or hospital clerical experience
Excellent Customer Service Skills
Able to maintain confidentiality
Knowledge of medical terminology preferred.
Ability to type; Proficient use of a personal computer.