Back Up Head Teller

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Job Details
Full-time$19 – $23 an hour2 hours ago
  • Dental insurance
  • Health insurance
  • AD&D insurance
  • Travel reimbursement
  • 401(k)
  • Microsoft Excel
  • Leadership
  • Organizational skills
  • Driver’s License
  • Computer skills
  • High school diploma or GED
Full Job Description
Position Summary: Via Credit Union is seeking a Back Up Head Teller for the Hartford City Branch. The position reports to the Head Teller and maintains relationships with all departments, interacting with management, staff and members requires special skills in communication, attention to detail, time management, and diplomacy. Supervises tellers and teller activity in the Head Teller’s absence. Scheduled hours are 36-38 hours per week, Tuesday – Thursday 8:15 – 4:30, Friday 8:15 – 5:00, and Saturday 8:15 – noon unless otherwise specified.

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Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:
Perform all tasks and responsibilities as outlined in the “teller” job description

Ensure that all transactions are in compliance with guidelines for our business

Manage the vault as is necessary in meeting both the tellers’ and the members’ needs

Provide assistance when necessary

Lead by example-exemplify customer service expectations

Become familiar with the security system and safety procedures

Be conscious of fraudulent or suspicious behavior, and of your surroundings

Be certain that all transactions are conducted in compliance with the rules and regulations, which governs financial institutions and Via Credit Union

Teller Responsibilities:
Process various types of transactions

Manage the cash drawer and balance daily

Responsible for processing transactions for miscellaneous items sold by ViaCU

Assist members with the balancing of their accounts

Learn members’ names; be prepared to ask for identification when necessary

Scrutinize ID’s and items presented for deposit or cash in order to determine legitimacy

Count bulk coin deposits

Assist members in accessing safe deposit boxes

Set up term deposits

Advise members of overdue accounts or other matters that are in need of attention

Process items received through night drop or mail

Be alert for messages on the system regarding members and their accounts

Scan checks

Perform file maintenance as necessary

Continually listen to and assess members’ needs

Educate and enlighten members as to how Via Credit Union can meet their needs

Verify/collect information for check orders

Responsible for monitoring fraudulent or suspicious behavior

Must ensure all transactions are conducted in compliance with the rules and regulations, which govern our business, particularly the Bank Secrecy Act/Anti-Money Laundering

Assist peers and other departments as needed

Skills & Abilities:
Education: High School Diploma or equivalent

Experience: Prior back up head teller experience preferred; prior teller experience required; prior ViaCU experience preferred; must be a good communicator and possess strong leadership skills

Computer Skills: Basic computer skills including Word and Excel

Certifications & Licenses:
Must possess a valid driver’s license

Must be insurable

Must have reliable transportation

Position Expectations:
Demonstrate honesty and integrity and be seen as credible in the workplace

Accept responsibility and be accountable for your actions

Demonstrate ability to take care of the members’ needs while following company procedures, resolve the issue in an antagonistic situation

Demonstrate and model strong interpersonal skills to handle sensitive and confidential situations, maintain a positive and respective attitude

The ability to formulate sound decisions using the available information

Act as a role model within and outside of the department

Adhere to company policies and procedures

Excellent organizational skills and initiative to improve processes

Communicate regularly with department head about issues

Demonstrate flexible and efficient time management, ability to work independently and prioritize work and complete within given deadlines

Benefits Summary:
Health, Life & Disability Coverage

Affordable medical, dental, and vision (employer co-pay)

Prescription Drug Plan included in the medical insurance

Employee Assistance Program included in the medical insurance

Flexible Spending Account – Dependent Care

Flexible Spending Account – Unreimbursed Medical

Basic Life Insurance (employer paid)

Voluntary Life & AD&D

Long Term Disability (employer paid)

Travel AD&D (employer paid

Paid Time Off


Sick: 72 hours annually

Unused hours rolled over to a Sick Bank

Personal: 16 hours annually

Free Saturday (after 1 year)

Holidays: 9 paid holidays

Community Service Day: Employer paid

Bereavement Pay

Financial & Retirement Planning

Competitive Pay

Annual Performance Reviews

Incentive Pay: Some positions qualify for incentive pay

Safe Harbor Non-Elective (employer paid)

Elective Deferral: Employee contribution, minimum of 1%

Company Match: Employer contribution, dollar for dollar, up to 3% of annual compensation

Discretionary Profit Sharing

Physical Demands:
N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% – 66% of the time (2.5 – 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Occasionally: Stand, Reach above Shoulder, Squat or Kneel, Bend, Lift/Carry and Push/Pull 11 -100 lbs

Frequently: Walk, Climb, Reach Outward, Bend, Lift/Carry and/or Push/Pull 11-20 lbs

Constantly: Sit, Reach Outward, Manually Manipulate, Visual Accuity, Talk, Hear/Listen, Lift/Carry 10 lbs or less, Push/Pull 12 lbs or less

Not Applicable: Crawl

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be in a fast paced, stressful environment. Some outside environmental conditions, especially while traveling to meetings, training, or meeting with members. The noise level in the work environment is usually moderate.

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