Billing Customer Support Representative

Enlightium Academy

Job Details
Full-time$18 – $22 an hour1 hour ago
Benefits
  • Dental insurance
  • Health insurance
  • Work from home
  • 401(k) matching
  • Paid time off
Qualifications
  • Customer service
  • Communication skills
  • Salesforce
Full Job Description

Position Description

The accounting representative will spend the majority of their time answering customer phone calls and emails that relate to billing and payments, working with customers on payment adjustments, and helping with resolving payment-related issues in the payment system. This position requires problem-solving skills and a high level of attention to detail. A person who fits this position should enjoy facing challenges and unknown circumstances that require investigation, collaboration, and troubleshooting. Since the volume of customer requests varies during different times of the year, the person filling this position will be able to grow in their role and have the opportunity to use and develop skills when working on various tasks and projects that are needed to help the team.

Company Culture & Mission

Enlightium Academy (Enlightium) is based out of downtown Spokane, WA with a remote workforce across the country. Enlightium is a leading Christian education provider for online and homeschooled students in the K-12 market as well as co-op schools. Thousands of students across the country and around the world have used our program (see an interactive map of our reach). This is a fast-growing and exciting company that delivers cutting-edge, technology-powered solutions to families across the country and around the world. At Enlightium, we value collaboration, creativity, flexibility, and personal/professional development. Enlightium has a welcoming environment that encourages growth by allowing employees to learn and by providing opportunities to improve. Our employees enjoy a family-like environment that provides autonomy and the freedom to give feedback to leadership.

The heart of the mission at Enlightium Academy is to bring glory to God in all we do, serve Jesus Christ wholeheartedly, and share the gospel with Enlightium students through our Bible-based curriculum and Christian teachers. This mission is the basis for our educational philosophy, as articulated in our motto and Bible verse, “Driven to make a difference in hearts and minds”, and “In the same way, let your light shine before others, so that they may see your good works and give glory to your Father who is in heaven.” Matthew 5:16. We accomplish this through promoting Christ-like character, providing our students with a high standard of education, being a loving and supportive community for our students and families, and encouraging students to pursue their individual God-given passions and interests.

Salary & Hours

While the compensation for this position depends on the candidate’s experience and qualifications, the approximate hourly pay range is $18 to $22. We are looking for a full-time individual.

Benefits & Perks

  • Health insurance with 75% employer contribution (30+ hours)
  • 401(k) options with 1% match (30+ hours)
  • Voluntary dental and vision insurance (30+ hours)
  • Paid time off
  • Flexible non-paid time off
  • Over 20 days off for holidays and breaks
  • Paid time for monthly internal chapel services and prayer meetings
  • Paid group and individual professional development
  • School ID (use it to get educational discounts, etc.)
  • Company t-shirt
  • Professional development opportunities paid by Enlightium upon approval (conferences, courses, certifications, etc.)

Job Responsibilities

  • Respond to incoming emails and chats about upcoming, overdue, and prior payments as well as explain the data related to the payment
  • Take incoming customer calls throughout the day and answer parent questions about the account
  • Create, process, and schedule tuition, enrollment, and add-on payments
  • Make outgoing calls to parents to clarify requests or errors on enrollment applications regarding financial matters
  • Determine appropriate refunds and approve, process, and refund the amount.
  • Keep parents informed on the status of their balance owed when an internal change is made
  • Make special adjustments to general ledger based on incoming and internal data
  • Assist in ad hoc or recurring audits of past payments

Qualifications

  • Comfortable talking on the phone to customers
  • Good phone presence and customer service skills
  • Able to remain calm and composed in difficult situations and escalate appropriately
  • Excellent written and verbal communication skills
  • Good listener (able to understand customer needs and wants)
  • Detail-oriented
  • Organized and consistent
  • Ability to manage time well to meet deadlines and move projects forward
  • A desire and ability to continuously improve processes
  • Experience with Salesforce (or similar) CRM recommended

To learn more, please submit your resume and cover letter.

Job Type: Full-time

Pay: $18.00 – $22.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance
  • Work from home

Experience level:

  • 2 years

Shift:

  • 8 hour shift
  • Day shift
  • Morning shift

Weekly day range:

  • Monday to Friday
  • No weekends

Work setting:

  • Hybrid remote
  • Office

Ability to commute/relocate:

  • Hattiesburg, MS: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Spokane, WA 99201

Click Here To Apply For Job