BMV Helpdesk Associate

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Job Details
$17 an hour4 hours ago
  • Free parking
  • Wellness program
  • Health savings account
  • 457(b)
  • Dental insurance
  • Customer service
  • Software troubleshooting
  • Communication skills
  • High school diploma or GED
Full Job Description
Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.

Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

About the Indiana Bureau of Motor Vehicles (BMV):
The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we:

Invest in our employees

Engage our customers

Provide sustainable systems

Embrace product innovation

The starting salary for this position is $17/hour.

About the Job:
ITD Helpdesk Associates assist all of our 131 branches, and our Central Office staff, in documenting and coordinating with local IT and the Indiana Office of Technology to resolve technical issues, meet any software or hardware requests, and user account assistance. The associate would create helpdesk trouble tickets, follow-up on resolutions and requests, and provide the branches and staff of the Bureau of Motor Vehicles with information from the various agencies and groups that we partner with for our technological needs.

A Day in the Life:
The essential functions of this role are as follows:
Answer phone calls and e-mails from various parts of the agency in relation to their technical issues and requests;

Create helpdesk trouble tickets for any technical issues or requests within the Bureau of Motor Vehicles;

Provide follow-up assistance with our 131 branches and Central Office staff after tickets have been closed;

Assist in the requests of new user creations for new-hire employees.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

What You’ll Need for Success:
You must meet the following requirement to be considered for employment:

High school diploma or equivalent;

Customer service experience;

Top-notch written and verbal communication skills;

Ability to deliver information in a clear and concise manner to a variety of employees and customers;

A high level of critical thinking and the ability to troubleshoot;

Ability to read, analyze, and interpret general policies and procedures;

A drive to assist with the training and development of BMV employees.

Supervisory Responsibilities/Direct Reports:
This role does not provide direct supervision to direct reports.

Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

Three (3) medical plan options (including RX coverage) as well as vision and dental plans

Wellness program (offers premium discount for the medical plan and gift cards)

Health savings account, which includes bi-weekly state contribution

Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

Deferred compensation 457B account (similar to 401k plan) with employer match

Two (2) fully-funded pension plan options

A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

150 hours of paid new parent leave

Up to 15 hours of paid community service leave

Combined 180 hours of paid vacation, personal, and sick leave time off

12 paid holidays, 14 on election years

Education Reimbursement Program

Group life insurance

Referral Bonus program

Employee assistance program that allows for covered behavioral health visits

Qualified employer for the Public Service Loan Forgiveness Program

Free Parking for most positions

Free LinkedIn Learning access

Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer.

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