Call Center Representative/Process Associate

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Job Details
Full-time | Part-time$16 – $17 an hour34 minutes ago
Benefits
  • Paid time off
  • Dental insurance
  • 401(k)
  • Health insurance
  • 401(k) matching
Qualifications
  • Customer service
  • Call center
Full Job Description

Call Center Representative

Little Rock, AR

Perform inbound calls from customer requesting or inquiring military benefits, updates to a customer’s pending/completed request for military benefits, and SCRA/MLA protections.

Perform research on Client applications/systems to evaluate status of pending requests
Educate customer on any required actions/documentation which are pending to apply benefit based on available information in customer systems.
Follow escalation process/capture complaints as indicated in the Standard Operating Procedures.

Job Types: Full-time, Part-time

Pay: $16.00 – $17.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Call center: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Work Location: On the road

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