Call Center Representative – RCRC – Part Time – Remote

Job Details
Part-time$17 an hour3 hours ago
  • Communication skills
  • Customer service
  • Time management
  • High school diploma or GED
Full Job Description
Current Employees:
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Remote position

25 hours per week

1st shift is $17.00/hr

2nd shift is $18.00/hr

3rd shift is $18.50/hr

Position is part time with remote training

Training will be done during the day

Start date is July 25, 2022

Ryder’s most recently been named a “ Top Company for Women to Work for in Transportation ” by Women in Trucking, one of Fortune Magazine’s “ World’s Most Admired Companies ,” one of “ America’s Most Responsible Companies ( ” by Newsweek.


The Call Center Representative I will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

Essential Functions

CUSTOMER SERVICE:Assist customers who are experiencing a vehicle breakdownExecute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updatesImprove the quality and consistency of customer communications and ensure customer’s expectations are metDrive improvement of Customer Satisfaction Index (CSI) scores

WORK FLOW MANAGEMENT:Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch timesCoordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute unitsCoordinate outside repair with vendors and customers

ADMINISTRATIVE:Effectively handle all incoming calls and follow up callsProcess customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc…All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews

Additional Responsibilities

Performs other duties as assigned

Contribute to making the call center a great place to work

Display a courteous and positive attitude daily

The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays

Skills and Abilities

Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown

Strong verbal and written communication skills

Capable of multi-tasking, highly organized, with excellent time management skills

Flexibility to operate and self-driven to excel in a fast-paced environment

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)

Ability to work independently and as a member of a team

Detail oriented with excellent follow-up practices

Apply effective phone skills

Ability to work in a fast paced environment with occasional process changes.Embrace change and growth as the call center is growing at a rapid pace.


H.S. diploma/GED required

Three (3) years or more in Customer Service with issues resolution required

Travel: None

DOT Regulated: No

Job Category: Customer Service

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.



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