- Paid time off
- Dental insurance
- On-the-job training
- Health insurance
- Life insurance
- Customer service
- Bachelor’s degree
Operations – Insurance Operations
At Prudential, we make lives better by solving the financial challenges of our changing world. Bring your experience and unique insights to a collaborative culture focused on meeting our customer needs!
Enabling Solutions is transforming our Enterprise-wide operating model to be a customer-obsessed organization that inspires all our employees to be bold and better in all that we do.
The U.S. Back Office Customer Service (BOCS) organization is seeking a Claims Examiner to join our Group Life Claim Team of Beneficiary Fulfillment on our Specialized Client Concierge Team. Our Concierge Team strives to be customer obsessed by providing a “white glove” service throughout the life of the claim. This involves making outbound calls and providing a proactive approach to bring resolution to each claim. This is a high touch service model where you will be interacting daily with beneficiaries and families during a difficult time of loss. Customer Service skills, Empathy, and a willingness to help others are key skills for a successful candidate in this role.
The successful candidate will be trained to adjudicate life insurance claims for Group Insurance with a focus on accuracy, timeliness, and appropriate decision making. The candidate will also be trained to answer phone calls in order to assist beneficiaries and family members through the claim process. During in-classroom and on-the-job training, the incumbent will learn how to navigate our claim system, learn about our products, policies, and procedures and how to assist our customers at a time of critical need.
The successful candidate will be responsible for effectively adjudicating claims to meet production, quality, and service metrics in accordance with policy/procedures and regulatory guidelines. This entails working with both internal and external partners to obtain information required for claim handling.
The Claims Examiner also:
Reviews claims and extracts information for processing
For a portion of the day will be staffed to an incoming call line in order to assist beneficiaries and family members with questions and claim status
Be flexible and available for evening phone coverage on a rotating basis
Collects information and processes death claims
Verifies, corrects, and completes claims information by telephone, letter, or personal contact
Conducts investigations and gathers supporting documentation on claim
Calculates benefits payable
Approves (to a specified amount) or denies claims in accordance with established procedures
The characteristics below describe our ideal candidate:
Future State Vision, Present Day Action – Able to keep the long run goals in sight while tackling and overcoming the day-to-day deliverables and challenges.
Creative Problem Solver – Evaluates situations from all angles, does not shy away from out of the box solutions that have not been attempted before
Motivated Self Starter – Enthusiastic about tackling challenges and leads the way on getting the ball rolling.
Versatile Communicator and Collaborator
Flexible and Adaptable – Able to flex their style of communication and find new ways to partner to build a cohesive team and maintain progress.
High Awareness – Understands how different individuals and groups will react to changes and anticipates future.
Persuasive – Able to get team members and business partners on board with the vision and execution of transformation objectives.
Intelligent Risk Taker and Decision Maker
Intelligent Risk Taker – Evaluates situations, understands the challenges, takes the necessary risks to get tasks completed.
Decisive – Can make decisions that will be instrumental in moving work forward.
Takes Ownership – Takes responsibility for one’s work as if it was their own business.
Low Ego Leadership
Authentic, Thoughtful, Fair, and High Integrity – Treats everyone as equal, listens to different perspectives, and establishes an inclusive environment
Optimistic – Remains positive and inspiring during difficult situations and drives others to be a part of the solution.
Embraces Humility – Understands that this job is not about knowing the right answer, it’s about finding the right answer.
We also prefer:
Bachelor’s degree or equivalent years of industry experience preferred
Working knowledge of Life or Disability Claims is a plus
This position will work virtually, therefore new hires must be able to provide the following:
High speed internet service must be available in your area. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary. The internet service cannot be wireless, and the internet speed requirement is: 3.0 mg downstream and 768k upstream.
Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. You will be logging into Avaya therefore your personal phone number will not be identified to customers.
Quiet area in your home with minimal distractions and noise free.
Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $39,000.00 to $57,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company’s well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential’s businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
The Prudential Insurance Company of America, Newark, NJ and its affiliates.
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