Clerk – Dist – Clerk IV Dist

JOB DUTIES/RESPONSIBILITIES

Support and actively participate in Safety programs and Safety meetings.

Provide clerical support to the region field engineering work group and to the networks as required.

Operate in AM/FM GIS and OM.

Ability to work minimum of 16 hours during storm situations.

Receive and process customer requests and other customer issues; Review and process CUTD tickets from DIS and CCS; Call customers to discuss basic information regarding their requests; Memo accounts in CCS/DIS/DSS with information acquired from customers, engineers, engineering associates and network employees; Generate service orders and service requests for required work; Set appointments using Outlook calendars and verbal notifications; Relay information to network employees and others with radio, and cell phones; Monthly Vehicle entry.

Set up customers for invoicing; Produce invoices, Research customer accounts in CCS; Maintain Public Liability files.

Operate in Time & Labor programs.

Change commit dates on Work Requests, SO’s and SR’s; Answer area phones as needed; Pay bills via PEARL; General filing, copying and other clerical tasks as assigned.

Minimum knowledge, skills and abilities required of the position:

Excellent organizational and communication skills. Ability to work in a team environment or alone. Has a working knowledge of Entergy’s CCS software. Has a working knowledge of Entergy’s EARL, PEARL, and Time and Labor software systems. Familiarity with DIS and PeopleSoft Financial program is desirable.

Any certificates, licenses, etc. required for the position

EEI SASS TEST REQUIRED

#LI-DNP

Primary Location: Arkansas-Forrest City

Job Function: All Other Jobs

FLSA Status: Nonexempt

Relocation Option: No Relocation Offered

Union description/code: ARKANSAS BARG. – NON-NUCLEAR-A01

Number of Openings: 1

Req ID: 108004

Travel Percentage:Up to 25%