Client Care Specialist

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Client Care Specialist

We’re Trusted Journey, part of North America’s largest provider of pet aftercare services. Our Montpelier, IN facility is an inclusive home to a warm, friendly crew, who take pride in the meaningful work they do.

We’re looking for an empathetic full-time Client Care Specialist to join our team, one who understands the balance between enthusiasm and compassion.

You’ll work with a close-knit team you know you can depend on, one that provides comprehensive aftercare services that include cremation, grief support, and memorials. Our team members are explorers, glass artists, car enthusiasts, parents, theme park fanatics, dog agility trainers, students, and moviegoers – and they love the work-life balance afforded at Trusted Journey. We value the effort you put in and provide opportunities for growth within our organization.

What you’ll do

  • Act as the face of our company, welcoming pet parents and other site visitors
  • Answer and route phone calls and emails
  • Create and present financial estimates and bills, as well as handle payments and refunds
  • May assist in setting up visitations, presenting aftercare options (including urns and memorial items), and memorial item pick ups
  • Ensure client facing areas are clean and tidy

Why you’re a great fit

  • You like working with people and feel comfortable building and maintaining relationships with other industry professionals and pet parents
  • You’re caring, patient, kind, and empathetic
  • Solutions come easy to you – problem-solving and quick thinking are your thing
  • Punctuality and accountability are important to you
  • You’re able to work independently or as part of a team
  • You don’t mind a fast-paced environment and can execute tasks accurately
  • You have a strong attention to detail and take pleasure in making things right
  • You bring a sense of calm and confidence to each situation

Your work environment will include

  • An office setting, working at a desk using phones and computers
  • Frequent bending and lifting, (50lb minimum weight)
  • Overtime and weekend work may be available during busier times
  • You may occasionally handle deceased pets

What you can expect from us
  • Competitive pay
  • Medical, vision, and dental insurance
  • Supportive management and administrative teams
  • The potential for career growth within our organization
  • Free, on-demand continuing education courses
  • Employee Assistance Program
  • Paid holidays and time off
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee’s cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources.

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit

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