Client Support Representative (Product Support Representative I)- Remote

Net Health

Job Details
Full-timeEstimated: $30,000 – $41,000 a year33 minutes ago
Benefits
  • Unlimited paid time off
  • Health insurance
Qualifications
  • Software troubleshooting
  • Communication skills
  • Time management
  • Process improvement
  • High school diploma or GED
Full Job Description
About Net Health

Belong. Thrive. Make a Difference.

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.

A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!

As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.

World-Class Benefits That Reflect Our World-Class Culture.

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JOB OVERVIEW

The goal of the Client Support Representative I is to deliver an exceptional, efficient and quality support response to every client, every time. The role is responsible for responding to and supporting Net Health application end users via email, chat and voice calls.

RESPONSIBILITIES AND DUTIES

Analyze and resolve issues for clients using department guidelines and timeframes

Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.

Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues.

Research required information using available resources.

Provide internal feedback to resolve issues and/or enhance product based on client

Provide support for a suite of software applications

Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures.

Handle inbound calls and create cases within the appropriate service level window following set guidelines and procedures.

Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers.

Follow up and make scheduled call backs to clients where necessary.

Participate in regularly scheduled internal training on Net Health products.

All other duties as assigned.

Some holiday, evening and weekend hours will be required as needed to meet client needs and provide adequate coverage.

Job duties and tasks will include viewing graphic images of patient’s wounds in order to support our client’s request.

QUALIFICATIONS

Education – High School Diploma or equivalent GED

1 years’ experience in a client service or technical support role

Good written and oral communication skills

Positive attitude and strong work ethic

Passion for delivering an excellent client experience

INTERACTION

This role will work closely with key departmental and project stakeholders across the organization. Therefore, the ability to work collaboratively and effectively with all levels of management and staff within the organization is a key priority in this role. No supervisory responsibilities required for this position.

COMMUNICATION AND COGNITIVE ABILITIES

Cooperate with matrixed team members to meet goals or complete tasks.

Must be comfortable working in ambiguous and/or stressful situations.

Must be self-motivated and know when to seek guidance; detail-orientation is a must.

Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks.

Effective collaborator with proven process improvement skills.

Exceptional organization and time management skills.

Excellent communication and interpersonal skills.

Ability to consistently learn new technologies and apply those concepts to customer’s needs.

Ability to work as part of a geographically dispersed team.

Ability to work independently and as part of a team.

Keep up to date on technology trends, developments & best practices.

Ability to communicate effectively to both technical & non-technical audiences.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

Colorado Pay Law: If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to Recruiting@NetHealth.com

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