Customer Assistant I

Job Details
Full-time$16.52 an hour2 hours ago
Benefits
  • Dental insurance
  • Health insurance
  • 401(k) matching
  • Paid time off
  • 401(k)
Qualifications
  • Analysis skills
  • Customer service
  • ServiceNow
  • IT
  • High school diploma or GED
Full Job Description

Customer Assistant I

  • This position provides Tier 1 support for NASA IT services including but not limited to desktop, mobile devices, networks, and password resets. Document all support activity in ServiceNow tracking system.
  • Troubleshoot and resolve IT issues for NASA customers contacting the NASA Enterprise Service Desk via telephone, email and web.
  • Tier 1 support is provided 24 hours a day, 7 days a week, 365 days a year. Shift schedules are based on customer need and are subject to change. The part-time work schedule is Monday-Friday, 8:00AM – 4:30PM. This schedule is subject to change. Must be available all day during the 6 week training phase.

Qualifications:

High School Diploma

– IT experience preferred

– Customer Service skills are required

– Strong analytical and problem solving skills

– Strong interpersonal skills for communicating with internal and external personnel of all levels

– Ability to multi-task and work independently with minimal supervision

– Ability to keep sensitive and confidential material private

Job Type: Full-Time

Salary: $16.52 /hour

Job Type: Full-time

Pay: $16.52 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 1 year (Required)

Work Location: One location

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