Customer Order Specialist

Job Details
Full-time$48,000 – $56,000 a year19 hours ago
  • Health savings account
  • Dental insurance
  • Health insurance
  • Employee assistance program
  • Disability insurance
  • Customer service
  • Microsoft Excel
  • Computer skills
  • Microsoft Powerpoint
  • Customer retention
  • High school diploma or GED
Full Job Description

DS Smith is a leading provider of sustainable packaging solutions, paper products and recycling services worldwide. Over the past 80 years our organization has grown dramatically, as have our services and areas of expertise. Today, we operate in more than 30 different countries, proudly employing over 30,000 people. It’s thanks to the skills and knowledge of our employees that we are able to provide our customers with strategic support across their entire packaging Supply Cycle.

The Lebanon, Indiana plant is a brand new, state-of-the-art, clean manufacturing plant.

This position offers:

  • Retention Bonus
  • Medical, Dental and Vision benefits Day 1
  • 401K – 100% match up to 6%


Provide a reliable and effective liaison between customers, sales representatives, and operations, to ensure consistently high levels of customer satisfaction and retention.


  • 2+ years of experience in a customer service role, preferably in a Packaging and/or corrugated manufacturing environment.
  • Ability to communicate in a professional manner, gather and organize information, and complete projects on a timely basis.
  • Proficient computer skills and ability to learn new account setup, purchase order and customer ordering systems.
  • Ability to multitask and remain calm under pressure.
  • High school diploma or equivalent.


  • Respond to customer inquiries and provide timely resolution. Communicate with appropriate departments to secure necessary information and prompt action as needed.
  • Enter and modify sales orders in an accurate and timely manner.
  • Interpret and share customer feedback within the organization to continue improving performance.
  • Utilize existing software and systems in an efficient manner.
  • Run reports as requested (Excel) and customize as necessary
  • Enter purchase orders using Kiwi
  • Maintain an organized, presentable work area.
  • New account setup through existing software


  • Customer Service/Sales Support – Ability to coordinate with vendors, designers, print plate suppliers, packaging buyers, and plant personnel daily to manage new items through the system
  • Skills in Excel, Word, PowerPoint, and Outlook
  • Be able to communicate with customers to expedite orders, special requests, and coordinate with scheduling/production
  • Be able to research and assistance customers regarding invoicing issues
  • Direct involvement with customers and Quality Management Team regarding production issues
  • Maintain spreadsheets to coordinate priority items with scheduling and shipping at the customer’s request
  • Order tooling for new and revised items to meet customer deadlines
  • Maintain customer inventory and coordinate with plant schedulers to meet customer warehousing needs
  • Work with sales staff and process requests for quotes
  • Generate needed documents for new items and electronic files for review including print cards, item specifications, and logistics requirements


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran.

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently.

Job Type: Full-time

Pay: $48,000.00 – $56,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance


  • Day shift
  • Overtime


  • Customer Service/Order: 2 years (Preferred)

Work Location: One location

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