Customer Service 3

Pilot Freight Services

Job Details
Full-timeEstimated: $33,000 – $45,000 a year39 minutes ago
  • Communication skills
  • Customer service
  • Organizational skills
  • High school diploma or GED
Full Job Description

Pilot has the best employees in the transportation and logistics industry!


  • Answer incoming calls and provide excellent customer service to all callers
  • Monitor and respond to customer inquiries received through email

Make outgoing calls to follow-up on shipment status, resolve issues and update customers Track, trace, enter and update shipments

  • Assist and support Pilot stations and cartage agents
  • Master outside customer applications
  • Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention

Provide customers with quotes in a timely manner, as well as various routing options Perform other duties as assigned


  • Excellent oral and written communication and problem-solving skills
  • Technological aptitude using the internet and on-line tools
  • High energy with the ability to multitask
  • Excellent organizational skills with emphasis on detail

Additional Job Details :


  • High School or equivalent required


  • 4 years customer service experience

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Positions may require working remotely at times.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

Job Type: Full-time

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