Customer Service Advocate I – Entry Level

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Job Details
Full-timeEstimated: $28,000 – $37,000 a year4 hours ago
Benefits
  • Health insurance
  • 401(k) matching
  • Tuition reimbursement
  • 401(k)
  • Vision insurance
Qualifications
  • Word processing
  • Customer service
  • Computer skills
  • Communication skills
  • Computer literacy
  • High school diploma or GED
  • Associate’s degree
Full Job Description
Summary

Position Purpose

We are hiring a Customer Service Advocate I. This role provides prompt, accurate, thorough, and courteous responses to all customer inquiries. This fast-paced environment permits you the opportunity to research and resolve inquires.

The successful candidate for this position will be someone who pays strong attention to detail and is comfortable working in a high volume, fast-paced environment.

Description

Logistics

This position is full time (40 hours/week) Monday-Friday in a typical office environment. Employees are required to have flexibility work any our 8-hour shift scheduled during hours of 8:00 AM – 6:00 PM. Training will be Monday – Friday 8:00 AM -4:30/5:00 PM for approximately 6-8 weeks. This role is located at 4101 Percival Road Columbia SC 29219.

What you will do:
Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.

Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management.

Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.

Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.

Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate department

To Qualify for this position, you will need:
High School Diploma or equivalent

Excellent verbal and written communication skills.

Proficient spelling, punctuation, and grammar.

Strong human relations and organizational skills.

Ability to handle high stress situations.

Good judgment.

Ability to handle confidential or sensitive information with discretion.

Ability to learn and operate multiple computer systems effectively and efficiently.

Basic computer operating skills.

Standard office equipment.

We Prefer That You Have

Associate Degree

2 years of customer service or call center experience

Knowledge of word processing, spreadsheet, and database software.

You are not alone. We are here to support you with:
Classroom and Lab Training

Best in class call center training program

A classroom environment, live trainer, and open discussion

A proven curriculum providing the knowledge you need to excel

A training lab where you take live calls with a training supervisor close by to answer questions

What We Can Do for You

Our comprehensive benefits package includes:
401(k) retirement savings plan with company match

Subsidized health plans and free vision coverage

Life insurance

Paid annual leave – the longer you work here, the more you earn

Nine paid holidays

On-site cafeterias and fitness centers in major locations

Wellness programs and healthy lifestyle premium discount

Tuition assistance

Service recognition

What to Expect Next

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with the most qualified candidates, with prioritization give to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail abilities@bcbssc.com or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

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