Customer Service Phone Advocate (Part-Time)

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Job Details
Part-timeEstimated: $28,000 – $38,000 a year1 hour ago
Qualifications
  • Word processing
  • Communication skills
  • Customer service
  • Computer literacy
  • Computer skills
  • High school diploma or GED
  • Associate’s degree
Full Job Description
Summary

Provides prompt, accurate, thorough and courteous responses to all telephone inquiries. Performs research as needed to resolve inquiries.

Description

Logistics

This is a part-time position (24-32 hours per week). It is on-site in our Florence, SC office.

What You’ll Do:
Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries.

Accurately documents inquiries.

Initiates minor /clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.

Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.

Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the

recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity,

quality, and timeliness standards.

Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

To Qualify for This Position, You’ll Need:
High School Diploma or equivalent

Excellent verbal communication skills

Strong human relations and organizational skills

Ability to handle high stress situations

Good judgment skills

Strong customer service skills

Ability to learn and operate multiple computer systems effectively and efficiently

Basic computer operating skills

We Prefer That You Have:
Associate Degree or 2 years-customer service or call center experience.

Knowledge of word processing, spreadsheet, and database software.

What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail abilities@bcbssc.com or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

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