Customer Service Rep

Home Decor company is seeking a Customer Service Rep. to support their Goose Creek distribution center. The CSR will provide clerical support and act as a liaison between the customer and warehouse/administration by responding to all customer inquiries and complaints concerning work orders, shipments, etc. Must have strong written and oral communication skills, be advanced in Microsoft Excel and Outlook.

Distribution Center Customer Support

Hiring Now!
Immediate Opening in Customer Service

Opportunity on our Customer-Focused Team!

Here is an opportunity for you to leverage your call center and customer service experience in a role that provides opportunities for advancement. We are now hiring a Customer Service Representative to become part of a professional, customer-focused team! Offering good pay and benefits, and the opportunity to work for a top employer! Apply today.

As a Customer Service Representative We Offer You:

  • Competitive pay
  • Paid weekly (Direct Deposit or ATM Debit Card available)
  • Access to health benefits and retirement plan
  • A personal recruiter to help with job searches and assistance when at work!
  • FREE ONLINE skills training
  • Contract-to-Hire Opportunity

Job Requirements

  • Previous customer service as it pertains to distribution, shipping/receiving, experience
  • Proficient in use and navigation of computers and software, specifically Microsoft Excel and Outlook
  • Types 30-40 WPM
  • Ability to multi-task effectively
  • Ability to handle chats, in/out communication
  • Ability to look up information and provide account details or verification of information
  • Able to use dual monitors and can toggle between windows, tabs and screens
  • Ability to talk and type at same time
  • Familiar with headsets and auto-dialer use

Job Responsibilities

  • Meet call time requirements and other metrics
  • Responsible for offline time tracking
  • Responsible for high QA/Quality Monitoring Scores
  • Maintain efficient average talk time (ATT) and efficient average after call work time (ACW) metrics
  • Ability to upsell/upgrade products or services
  • Ability to meet production goals
  • Performs other duties assigned

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