Customer Service Rep – Remote

Hourly $15.00 per hour

Are you interested in becoming part of a dynamic and fast-growing team?

We are currently seeking highly motivated candidates to join our growing organization as Customer Service Representatives. A Customer Service Representative is responsible for handling inbound / outbound calls to a major utility company.

Responsibilities:
Assist customers with inquiries/concerns

Ensure all account information is accurately documented and inputted into client system

Provide detailed explanations of account status and inquiries to customers

Adhering to State and Federal regulations pertaining to your job duties

Assist customers with delinquent accounts according to various state guidelines

Utilize exceptional communication skills to fulfill both client and customer goals

Key Results Areas:
Maintain an average Inbound Handle Time

Achieve Quality Assurance goals

Adhere to Production measures (time spent on calls, schedule adherence, etc)

Qualifications:
The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. One to two years’ experience working in a call center environment is preferred. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required.

Work Environment

Office environment/Work at home

Ability to lift and/or move 20 pounds with or without accommodation

Non-Exempt/Hourly

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

For Remote Positions:
The minimum internet speed requirements for remote work are as follows:

Broadband internet connection (No DSL, or Dial Up)

Hard wired connection (no wifi, wifi hotspots)

Speed Test Results: 25 mbps download, 20 mbps upload

Employees must have dedicated internet connectivity/bandwidth that is sufficient to satisfy their daily responsibilities without interruption. It is recommended that while a TSI employee is working during their shift, other members of the household restrain from activities (e.g. streaming, online gaming, etc.) that may detract from the available internet connectivity/bandwidth. Employees who have significant interruptions according to their manager may be required to work on site.

TSISP