Customer Service Representative – Healthcare – Remote only for Indiana

Job Title: Customer Service Representative – Healthcare 1

Location: Indianapolis, IN 46204

Duration: 12 Months

Pay-Rate: $17/Hr. on W2

Client: Centene

Summary:

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbounded, outbound or a combination of both.

Job Responsibilities:

• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience:

• High school diploma or GED required.

0-2 years customer service-related experience required.

Job Type: Contract

Pay: $17.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Your email address, contact number, and the best time to reach you?

Experience:

• Health care call center: 2 years (Preferred)
• Call center: 4 years (Preferred)

Work Location: Remote