Customer Service Representative/Help Desk – Remote

Job Details
Full-time | Temporary$13 an hour1 day ago
Benefits
  • Health savings account
  • Dental insurance
  • Employee discount
  • Health insurance
  • Work from home
Qualifications
  • Windows
  • Typing
  • Writing skills
  • Customer service
  • Computer skills
  • Bachelor’s degree
  • High school diploma or GED
Full Job Description

Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

Qualfon’ s mission is to help as many individuals as possible pursue their total vocation, create and an ever growing number of career development opportunities, and be the partner of choice for all our clients.

· Further your education and earn a college degree through our Qualfon University scholarship program

· FREE access to personal and professional support through the Qualfon Care Coaches’ program

· Competitive wages

· Opportunities to earn additional income through incentives

· Paid time off

· Paid training

· We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values

· Qualfon is dedicated to ensuring all team members have Fun@Work!

Do you enjoy solving tech & IT issues, can you type fast? Do you thrive on multi-tasking? Do you love helping others?

Qualfon is a great place to work, grow and develop your technical career!

What you will be doing:

· Provide technical support to customers via incoming calls, emails, and voicemail and chat sessions across multiple platforms and systems. 

· Create and track support tickets for each issue with a high level of detail, log all contacts, properly categorize issues, and follow up appropriately. 

· Research solutions to customer questions and problems using Knowledge Base or other relevant materials and provide timely follow-up for unresolved issues. 

· Interact with support teams aimed at working toward problem resolution. 

· Develop expertise with proprietary products and systems 

What skills you will need:

Must live in the state of Mississippi in the following counties: (Adams, Claiborne, Issaquena, Kemper, Lauderdale or Newton)

· GED or High School Diploma required; some college preferred

· Customer Service and Technical skills

· Minimum one-year previous customer service/technical experience desired

· Typing speed of 25 WPM with 90% accuracy required

· Ability to multi-task efficiently

· Computer knowledge in Windows-based application required

· Strong ability to communicate articulately and succinctly both verbally and in writing

Computer requirements for our Work from Home positions

  • Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible
  • Operation system – Windows 10 or newer
  • Webcam-Video available
  • The computer must have least 4GB of RAM and a Processor speed – Dual Core 2 GHz or better
  • High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
  • Upload speed of 3 Mbps; Download speed of 10 Mbp
  • The Internet service provider (ISP) must be highly stable with 1% or less packet loss
  • Latency under 100ms.
  • USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.

Job Types: Full-time, Temporary

Pay: $13.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
This position is 100% remote work from home.

Education:

  • High school or equivalent (Required)

Work Location: Multiple Locations

Click Here To Apply For Job