Customer Service Representative Streaming Services -MS

Job Details
Full-time$12 – $15 an hour1 hour ago
Benefits
  • Dental insurance
  • Paid training
  • Health insurance
  • Work from home
  • 401(k) matching
Qualifications
  • Customer service
  • Communication skills
  • High school diploma or GED
Full Job Description

Are you looking for opportunities to work for a rapidly growing company with room for advancement? At Support Services Group, 95% of leadership are hired from within.

The Customer Service Representatives will respond to general inquiries and assist members with product and service information via inbound calls. Our CSRs ensure the customer’s experience is absolutely delightful by offering high-quality, personable, and conversational support.

Equipment for this position is required. Must be MacBook or Windows 10 or higher Operating System. You must have a WebCam and a USB Wire Headset.

What is in it for you?

  • Earn $12- $15/hr. including variable compensation based on attendance and performance.
  • Ongoing training designed to improve customer experience and business performance
  • Tons of growth opportunities (93% of our non-agent positions are filled internally)
  • Save Time and Money on food and transportation working safely from the comfort of your own home!
  • A leadership team that hears your voice; we know that when we WORK Together, we can accomplish so much more!
  • A feeling of accomplishment when you WOW Customers!
  • Fun team environment where we work hard to Build TRUST every single day
  • Enjoy the PEACE OF MIND that working from home will afford you!
  • Most of our employees save between $300 and $500 PER MONTH while working from home for Support Services Group!

Position Responsibilities:

  • Provide support to the member servicing various product questions and/or issue resolution via inbound calls
  • Provide timely, efficient, and accurately follow up to user questions or issues
  • Answer member questions regarding billing issues, product problems, service questions, and general concerns.
  • Serve as a champion of the brand and help save membership through excellent communication and brand awareness.
  • Responsible for maintaining a high level of professionalism working to establish rapport with every member.
  • Update member information in multiple member databases depending on member needs.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Some sales calls are required.
  • Assist in sales calls when is need it.

Candidate Qualifications:

  • High School or GED Diploma (Required)
  • Must have at least 1 year of Customer Service/Call Center experience (Preferred)
  • Excellent written communication skills; attention to detail, data accuracy, and speed.
  • Ability to navigate multiple technology systems, and multi-task.
  • Interpreting data and questions to create first contact resolution.
  • Customer service orientation.
  • Adaptability in a fast-paced changing environment.
  • Must have excellent grammar, punctuality, speed, and the ability to thrive in a complex organization.
  • Must be able to think proactively and to collaborate effectively.
  • Must be willing to submit/pass background check.
  • Multiple locations
  • Work Remotely
  • Temporarily due to COVID-19

We’re excited for you to join our team! Looking forward to meeting you.

Job Type: Full-time

Pay: $12.00 – $15.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Paid training
  • Work from home

Schedule:

  • Weekend availability

Application Question(s):

  • Are you willing to undergo a background check?
  • To ensure there is no delay in steps to continue with your application process, please list the best email to reach you:
  • Do you have high-speed internet with the ability to connect via ethernet?
  • Have you worked for our company, Support Services Group before?
  • You will need to have your own computer. We require Macbook or Windows 10 or higher operating system, must have web cam and usb Headset. Do you have the required equipment?

Education:

  • High school or equivalent (Required)

Experience:

  • Call Center: 1 year (Preferred)

Work Location: Remote

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