Customer Service Representative/Transportation

Tradition Transportation Company

Job Details
Full-time$45,000 – $60,000 a year1 hour ago
Benefits
  • Health savings account
  • Dental insurance
  • Health insurance
  • 401(k) matching
  • Paid time off
Qualifications
  • Writing skills
  • Customer service
  • Microsoft Excel
  • Computer skills
  • Microsoft Outlook
Full Job Description

The Customer Service Representative is an essential part of the success of the Transportation Industry. He or she is responsible for maintaining and contacting assigned customers as well as planning and soliciting carriers to move customer shipments to meet each company goal and to insure the most efficient planning.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Works closely with the Carriers & Driver Managers, to assure information is relayed and completely understood on each movement.
  • Keeps management well informed of activities, important issues and provides support to Operation Team members as needed.
  • Coordinates activities with Accounting Team, Operations Team and Sales Team to ensure accuracy and expectations.
  • Establishes and maintains positive and effective business relations with carriers, coworkers, and customers.
  • Solicit Carriers and move shipments in a professional and timely manner.

PERFORMANCE MEASUREMENTS

  • Resolves any customer or carrier issues or otherwise discrepancies (short-pays, miles, layover etc.) daily by interacting with Accounting Team and other Departments for resolution.
  • Ensure that all goals and objectives are met on a weekly basis.
  • Provides weekly progress reports to Management concerning non-productive freight.

QUALIFICATIONS

  • Excellent interpersonal skills, positive attitude.
  • Goal oriented, able to work under pressure, prioritize and multitask.
  • Client focused responsive and flexible.
  • Self-starter, organized, detail oriented and able to function as a team player with minimal supervision.
  • Strong computer skills (TMS, DAT, MS Excel, MS Word, MS Outlook)
  • Excellent communication and writing skills.

REQUIREMENTS

  • Common sense understanding to carry out detailed instructions and to deal with a variety of issues and deadlines.
  • Able to recognize, comprehend and obtain company goals and objectives.
  • Identifies potential problem areas proactively and recommends strategies to prevent or solve issues.
  • A willingness to learn and great attitude.

Benefits:

  • 401k with Company match
  • Paid holidays and paid time off
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Vision insurance

EOE STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

Job Type: Full-time

Pay: $45,000.00 – $60,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Office

Ability to commute/relocate:

  • Angola, IN 46703: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Transportation service: 1 year (Required)

Work Location: One location

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