Customer Service Representative// Work-from-home after Training-$16

Job Details
Full-time$16 an hour1 day ago
Benefits
  • Dental insurance
  • Health insurance
  • Flexible schedule
  • 401(k)
  • Disability insurance
Qualifications
  • Communication skills
  • Organizational skills
  • Customer service
  • Computer skills
Full Job Description

Customer Support Associate III

The CSA III position, located at our Corporate Headquarters, will be a point of contact for all customer issues, case managing escalations and highly visible and sensitive occurrences. The CSA III will also take a lead role in responding to both customers and internal business partners via email and other forms of written communication. Candidates must have a positive ‘can do’ attitude with a sense of urgency to provide results. We provide extensive bonus opportunities as well as room for career advancement

without limitation.

This role values personal connection, a sincere passion for helping others, excellent communication skills, critical thinking and problem solving.

Responsibilities of this position include:

  • Effectively manage large volumes of incoming calls to meet customer’s needs
  • Take ownership and effectively manage multiple cases through resolution
  • Clearly communicate problem resolution and next steps to customers and internal business partners, in both verbal and written form
  • Provide customers with accurate and complete information using multiple tools and systems
  • Clearly communicate problem resolution next steps so customers feel reassured
  • Provide case summaries, analysis and recommendations to Senior Leadership
  • Handle highly escalated situations with grace, professionalism, and positivity
  • Maintain a balance between company policy and customer benefit while handling issues, small claims and complaints
  • Resolve product or service issues by identifying the root cause
  • Foster relationships with internal departments, including Retail, Delivery and Service
  • Actively achieve or exceed established performance metrics as defined by management

Qualifications:

  • Previous experience in a high-volume call center or similar environment
  • Minimum of two (2) years of customer service experience
  • Ability to prioritize competing priorities with tight deadlines with a strong work ethic
  • Excellent organizational skills, professional verbal communication by phone and in-person, excellent written communication skills and a complex understanding of customer service best practices
  • Ability to understand and ensure compliance with policies and procedures
  • Ability to maintain composure and professionalism in stressful situations
  • Ability to work nights, weekends, holidays and after hours for escalations
  • Strong computer skills
  • Strong decision-making and problem-solving skills
  • Knowledge of or experience in the furniture industry is highly preferred but not required

V 1.3.18 SB

We Offer

  • Competitive Pay Structure Paid Time Off (PTO)
  • Lucrative Bonus Potential

401k with matching contribution

  • Exponential Opportunity for Career Growth Short and Long-Term Disability
  • Extensive Training Program Employee Purchase Plan
  • Life Insurance, Medical, Dental, Vision A Collaborate, Fun-Filled & SupportiveCoverage Work Environment

V 1.3.18 SB

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • On call
  • Overtime
  • Weekend availability

Supplemental Pay:

  • Bonus pay
  • Commission pay

Ability to commute/relocate:

  • Fort Mill, SC 29708: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Can you work a 10:00am to 7:00pm work shift?
  • Are you able to start work on July 18th?
  • Do you have any planned time off by July 18th?

Shift availability:

  • Day Shift (Preferred)

Work Location: One location

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