Customer Service Represntative Virtual Hiring Event

The Customer Service Representative plays a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. The goal for the Customer Service Representative is to ensure that the orders of our alphabroder/Prime customers are placed and processed with accuracy and on-time to meet the customer’s needs. The Customer Service Representative builds a trusted relationship with the customer adding tremendous value to the customer experience, partnering to make alphabroder/Prime the clear choice for promotional Hard Goods and Apparel. The Customer Service Representative advocates for the customer serving as their liaison with the sales team and the internal alphabroder/Prime Operations team. This is a Work from Home position

The Customer Service Representative supports the inquiry/order process in a deadline driven product manufacturing environment. The primary activities of the position will include, but not be limited to:

  • Handle high volume of inbound and outbound calls as well as emails/chats.
  • Provide superior internal/external customer service to every customer every time by using relationship building techniques and proper phone / email etiquette
  • Troubleshoot and provide mutually beneficial resolution.
  • Research billing or payment inquiries
  • Respond to customer inquiries, which may include, but is not limited to returning customer phone calls as well as emails.
  • Use business system application to process, update and enter customer orders and inquiries.
  • Provide management with feedback regarding customer concerns and proposed resolutions.
  • Cross-selling and up-selling by assisting customers in finding product that satisfies their needs.
  • Must meet all benchmark standards set forth by management.
  • Adhere to all company policies and procedures.
  • May be assigned special projects/assignments as the need arises
  • High school diploma or equivalent
  • Strong time management skills; ability to manage multiple tasks and meet multiple deadlines
  • Excellent communication skills, both verbal and written to ensure clarity
  • Creative thinking skills, good problem-solving skills, ability to think outside the box
  • Strong negotiating skills
  • Must possess good typing and math skills.
  • Self-starter who is able to work independently initiating projects and ideas
  • Excellent organizational skills and attention to detail
  • Goal-driven with ability to work under pressure
  • Team player
  • Must be available for 5 weeks of training starting September 12, 2022

Preferred dress code

Business (business suit, tie)

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.

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