Customer Success Onboarding Advocate

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Job Details
Full-timeEstimated: $100,000 – $140,000 a year1 hour ago
Benefits
  • Dental insurance
  • Employee stock purchase plan
  • Health insurance
  • 401(k) matching
  • Paid time off
Qualifications
  • Project management
  • Product management
  • Military
Full Job Description
Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

The Motorola Solutions Software Enterprise Customer Success team enables the ongoing growth and adoption of solutions across our software enterprise portfolio and empowers the broader Motorola Solutions team to have a comprehensive view of customer sentiment and satisfaction. We work with new and existing Public Safety clients to ensure their success and delight with the Motorola Solutions Software Enterprise platform and services.

Job Description

In this full-time role, you will serve as a Customer Success Advocate who works nationwide with new and existing Public Safety clients to maximize usage, value and product satisfaction. Customer Success Advocates are responsible for effectively transitioning new businesses from the deployment and activation phase to ongoing use, value creation and product satisfaction. Their number one goal is to ensure the customer experience with Motorola Solutions continuously exceeds their expectations.

Responsibilities:
This team will be trailblazing new processes with key internal work partners in sales, product management, support, deployment, and professional services. In addition, they will ensure the smooth transfer of agency knowledge from implementation teams to production teams at Motorola solutions.

They will utilize their demonstrated ability to translate knowledge of public safety best practices into credible recommendations that help influence the decision-making process for your agency contacts.

They will build relationships with the technical and command leadership agency representatives to document agency goals, product use-cases and objectives. This sets the foundation for the customer to become a strong reference in the future.

This role requires a persistent self-starter who enjoys problem-solving and excels at pulling together cross-functional teams to understand, classify, prioritize and resolve internal and external challenges.

Qualifications:
5+ years of experience in one of the following: customer advocacy, sales, engineering, public safety, military or project management

Customer success advocate experience preferred

Systems and Process Oriented: Enjoy figuring out the best and most efficient way to accomplish a goal and you relish sharing that knowledge with others

Relationship Builder: Demonstrated ability to influence and maintain working relationships in large, cross-functional organizations and law enforcement agencies

Team player: Ability to coordinate and collaborate effectively with cross-functional internal resources

Strong Customer Focus: Demonstrate understanding of the customer needs, proactively responding and following through on customer commitments

Technical Aptitude: Demonstrated ability to understand the basic premise of the technology utilized in the solutions used by our customers

Flexibility: willing and able to adapt to any situation

Communication: Ability to communicate clearly and effectively with clients, coworkers and managers

Time management: Demonstrated ability to prioritize and manage time for customer workload and work-life balance

Project management: Skilled in developing timelines, scope, and managing initiatives from conception through completion

Responsibility: Demonstrated ownership and commitment to execute on the management of all customers in your portfolio and expectations of your role

Adaptability: ability to adjust to new situations and continue working at a high level

Motivation: Ability to keep yourself motivated, along with those around you

Avid learner: Commitment to increasing knowledge, learning from mistakes, and developing personally and professionally

This position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Basic Requirements

5+ years of experience in one of the following: customer advocacy, sales, engineering, public safety, military or project management

Must be able to obtain background clearance as required by government customer

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions’ customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:
Incentive Bonus Plans

Medical, Dental, Vision benefits effective Day 1

401K with Company Match and Day 1 vesting

9 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or, any other protected characteristic.

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