- Paid time off
- Dental insurance
- Health insurance
- Vision insurance
- Analysis skills
- Customer support
- Communication skills
- Microsoft Excel
- Time management
At Cargomatic, we are committed to finding new ways to solve complex, real-world problems for our customers. Our approach enables our employees – at all levels, in every role – to thrive in an environment of intellectual curiosity, where people are passionate about what they do and support each other to get the job done. Visit www.cargomatic.com to learn more.
Customer Success Specialist
Cargomatic is seeking a Customer Success Specialist to join our team. You will collaborate with teams across the Cargomatic network to ensure all shipment operations are running smoothly. The ideal candidate will demonstrate exceptional skills in time management, organization, attention to detail, communication, and customer service. The right candidate will be comfortable in an “all hands on deck” team environment, is a creative and analytical problem solver, and can thrive in a fast-paced, start-up culture.
Engage with our customers daily as the main point of contact for our company, providing timely responses and owning all communication through email, phone, and reporting.
Perform day-to-day operations for customers along with other duties as assigned
Collaborate cross functionally with internal stakeholders (Sales, Account Management, Carrier Operations) to enhance customer experience and ensure metrics are met to customer expectation
Own the improvements and upkeep of your weekly account data metrics and other key SLA’s set forth by the Customer Success Manager
Identify opportunities for new products, processes, and initiatives to support the growth and engagement of our customers
Build processes and SOPs to transfer daily tasks to our offshore support staff
What You’ll Need
Recent college graduate (1-3 years post graduate experience)
Great communication skills and ability to think on your feet
Demonstrable skills in customer support and satisfaction
Ability to learn and adapt quickly to new concepts and technology
Intermediate to advanced working knowledge of Microsoft Excel
Strong written and oral communication skills
Exceptional problem solving and analytical skills
Comfort with ambiguity and rapidly shifting priorities
Ability to work with a sense of urgency and prioritize daily tasks
Great medical, dental, and vision insurance options
Flexible paid time off (PTO)
Work in a high-growth company redefining logistics and supply chain
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