Customer Support Representative

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Title: Customer Support Representative

Location: Conway, AR | Remote Training | Must be able to come into the office if need be

Compensation: $18.50/hr | Weekly Pay

Schedule: 7am-6pm CST | Training Schedule: 8am-4:30pm CST

Essential Job Functions

  • Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
  • Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision.
  • Researches customer inquiries and responds to appropriate parties in a timely manner. Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.
  • Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
  • Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
  • Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
  • Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information. Interfaces with team members, management, and customers in reference to customer service issues.
  • Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
  • Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

Basic Qualifications:

  • High school diploma or G.E.D.
  • Two or more years of customer service or other telephone experience
  • Experience working with organizational functions and personnel
  • Experience working with fax machines, computer software, and telephone technology Experience working with and skilled in the use of help desk software

Other Qualifications

  • Business and analytical problem solving skills
  • Communication skills Ability to work independently
  • Ability to follow oral and written directions

#NGCSR

Job Types: Contract, Full-time

Pay: $18.50 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Conway, AR 72034: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Call center: 2 years (Required)

Work Location: Hybrid remote in Conway, AR 72034

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