Delivery Advocate

Overview:
Now is the time to make a difference. At ImageFIRST, we want you to bring your unique perspectives, experiences, and ideas so we can grow and drive impactful, sustainable change together. Founded in 1967, ImageFIRST® is the largest and fastest-growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 60 locations nationwide serving over 18,000 medical facilities every week providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns is proven to increase patients’ favorable perception of a facility by more than 50%.

ImageFIRST is composed of remarkable associates who reflect the unique diversity of our nation and the communities in which we serve. We are fortunate to have a set of Operating Principals that directs and guides us toward the right decisions and behaviors. Building upon this foundation, we are committed to working tirelessly to ensure that all ImageFIRST locations serve as safe and supportive environments where difficult conversations on racism, bias, prejudice, and discrimination can be held; both now and as our society continues to rapidly evolve.

Responsibilities & Qualifications:
Job Responsibilities:
Deliver products to and from our clients as required. Create a positive moment with every interaction by maintaining positive communication with all employees at your location and all client contacts. Operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles. Work with your local team to facilitate all clients needs.

Load truck: Ensure complete load is loaded in accordance with delivery manifest.

Unload Truck: Ensure all product is removed from truck and truck is cleaned and sanitized.

Truck Maintenance: timely communication of repairs, PM, accidents

Paperwork: Ensure delivery manifest is signed and recorded in accordance with our client’s expectations.

Team Meetings: Attend team meetings as required

Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, our community, our customers and their patients.

Sales: Look for opportunities to add product at clients and relay any sales information back to your local team.

Customer Relationships: Identify and resolve customer concerns, ensure customer satisfaction with deliveries, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term.

Job Requirements

Minimum of three years of experience within sales or a route sales role

Must possess a professional appearance

Must be able to consistently lift 35 pounds

Must be able to drive a commercial motor vehicle for up to 10 hours on a daily basis

Must possess a minimum of High School Diploma or equivalent

Must possess a valid Driver’s License and have an excellent driving record

Must be able to obtain a C Class Driver’s License

Should possess a sense of direction/knowledge of area

Must possess exceptional customer service skills

Must have effective written and verbal communication skills

Essential Job Responsibilities include but are not limited to the following:

Knowledge: Practical insight specific to the textile services industry and operations.

Decision Making: Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information.

Communication: Excellent oral, written, phone and face to face communication skills with associates, customers and managers.

Company Values & Benefits:
ImageFIRST employees are expected to:
Be Respectful: Value all we come in contact with

Be Remarkable: Create a positive moment with every interaction

Be Safe: Keep ourselves and those around us safe

Be Honest: Be guided by truthfulness in all we do

Benefits:
Competitive pay

Medical, Dental, Vision

401k (match)

Paid Time Off Package

Great company culture

Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.