Dental Call Center Representative

Call Center Job Description

Are you looking for an EXCELLENT team atmosphere? Do you thrive in a HIGH CALL Volume environment? Do you enjoy talking on the phone and helping others to get the care they need? Do you have amazing data entry and listening skills? LOOK NO FURTHER! APPLY TODAY to see why West 10th Dental Group is THE place to be!

Why Choose West 10th Dental Group??

  • Competitive wages!
  • Flexible Work Schedule that allows better work-life balance!
  • Career advancement opportunities!
  • Excellent Benefits Package!
  • Rich office culture with hard-working teammates who are dedicated to providing quality care for our patients!
  • In-office CE credits at the company’s expense!
  • Exposure to multiple specialties in one location!
  • Comprehensive care-based model!
  • State of the Art Facilities and Equipment!
  • Paid Holidays!

Responsibilities

  • Respond to high volume inbound calls while providing exceptional customer service.
  • Pre-registration of New Patients which include dental insurance verification.
  • Handle rescheduling of appointments, cancellations, patient communication via web. Retrieve after hours voicemail.
  • Monitor schedule to ensure maximum patient appointments and customer satisfaction.
  • Facilitate communication between patients, clinical staff, and other admin staff in a professional manner.
  • Knowledgeable in patient relations, dental scheduling, treatment planning, ADA coding, dental insurance, dental billing, and dental reimbursement, including experience with Dental HMO & Dental PPO plans.
  • Provide accurate patient dental education of financial information and payment options over the phone.
  • Ability to convert inquiries into appointments
  • Perform general office duties and accept other duties needed/assigned for the practice needs as required.

Requirements

  • High school diploma
  • Strong computer literacy skills including MS Office.
  • Exceptional customer service skills and professionalism in communications and demeanor.
  • Exceptional attention to detail, organization, and time management skills.
  • Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
  • Ability to work equally and collegiate with others, consistent with a workplace of dignity
  • Desire to work in a call center environment!!

Desired

  • Experience with Dental Software, Open Dental experience preferred
  • Fluent in English, Spanish speaking a plus

Job Type: Full-time

Pay: $16.00 – $22.00 per hour

Job Type: Full-time

Pay: $15.00 – $22.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • Weekend availability

Work Location: One location

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