Designer I

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Not many companies can say that they are both a household brand and one of the most innovative organizations in their industry. La-Z-Boy can. Ninety years after our first recliner, we’re still re-inventing the industry.
How do we do it? Our people. Together, we Build Something Amazing. Whether we’re meeting in the workspaces in our LEED-certified HQ, designing a customer’s room in our Furniture Galleries, developing new techniques in our manufacturing plants or creating the next big thing in our R&D department – our people are what drives us forward.
We want more movers and shakers, dreamers and doers, thinkers and tinker-ers. We want more people who are excited by their work and passionate about their communities. We want people who are ready to Build Something Amazing.
Job Description Summary

BASIC FUNCTION:
Designing and creating comfortable and functional environments that represent client’s lifestyle, taste and budget. Be a professional Design Consultant through the use of the La-Z-Boy In-Home Design program and drive top line sales through the use of selling principles including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service, and continuing contact with all previous and potential customers. Strive to create long-term relationships that will lead to increased sales and profitability.

Job Description:
KEY RESPONSIBILITIES:
In-Home Design:
  • Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service
  • Execute and champion the In-Home Design process per company guidelines
  • Responsible for creating grassroots opportunities to increase the overall performance of the In-Home Design Program
  • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
  • Responsible to support design related functions in the store and maintain an up to date customized portfolio including before and after pictures of previous In-Home design projects.
  • Considerable independence is required for the In-Home Design process

Sales Culture and Promotions:

  • Drive sales to consistently achieve established In-Home program sales goals.
  • Team with Store Manager, Sales Manager, and selling team to promote the In-Home Design program and drive overall store sales
  • Maximize store promotions, marketing initiatives, and grassroots programs
  • Maintain strong knowledge of features and benefits of existing and new product line
  • Meet established goals as set by management

Customer Experience Excellence:

  • Sets the highest standard for customer care
  • Meet and greet customers that come into the store
  • Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products
  • Make sound business decisions to deliver customer satisfaction and promote team environment

People Development

  • Train, coach and develop Design Associates on product knowledge and selling skills to achieve store sales goals
  • Assist with training, coaching and developing the selling team
  • Create a positive and exciting working environment for all store associates
  • Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent
  • Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies
  • Leads with the highest ethical standards and demands the same from their teams
  • Ensures associates are provided the necessary tools to perform job responsibilities
  • Coach and counsel team based on results
  • Maintain a positive working relationship with all store associates

Store Standards / Operations:
Effective manager on Duty (MOD)

  • Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanliness.
  • Adhere to general store operational procedures and guidelines
  • May be responsible for opening and closing of the store
  • Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery
  • Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it.
  • Show a sense of urgency, enthusiasm and excitement with the staff and customers
  • Other duties as assigned

MINIMUM JOB REQUIREMENTS:

  • Bachelors degree in Interior Design with one (1) to two (2) years experience strongly preferred or a minimum of five (5) years design experience in a comparable home furnishings role
  • CIDA accreditation and/or ASID membership preferred
  • Experience in using floor and space planning applications
  • Previous selling experience strongly preferred
  • Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint
  • Experience in using floor and space planning applications
  • Knowledgeable of general principles of home décor and design (i.e., furniture, carpet, draperies, and color schemes.)
  • Excellent communication skills, customer service skills, and organizational skills
  • Strong interpersonal skills to effectively communicate and build rapport
  • Ability to effectively manage time and conflicting priorities
  • Ability to work effectively and productively with others as a team
  • Ability to work the schedule and hours dictated by business needs, to include evenings, weekends and holidays
  • Initiative to meet assigned goals, missions and objectives
  • Strong attention to detail

SUPERVISORY RESPONSIBILITIES: Responsible for directly leading a team of Design Associates and indirectly the selling team.

LZBRET
Weekly Hours:

40

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