Director, Performance Analytics

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Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary The Strategy and Performance Analytics group provides business critical insights, ensures cross-functional alignment of goals and execution, and helps drive the performance of the growth, marketing, and sales organization. The group focuses on aligning the highest-level company priorities with a strong pulse on day-to-day trends and operations. The Director of Performance Analytics offers a unique opportunity to have a significant impact on the business working closely with a variety of cross-functional teams and Sr. Leadership, including Acquisition and Base management, Product, Pricing and Promotions, and Division Leads. Leading a high visibility team, this team is critical at keeping the business informed of performance across all lines of business and segments. This role will be a key member of the overall team and responsible for using strong analytical / strategic thinking to identify areas of opportunity to grow the business and strong communication and interpersonal skills to influence strategy at the highest levels.

Job Description

Core Responsibilities

Manage team of 4 high performing individuals who are responsible for analytics & reporting across all lines of business and key segments

Present insights through a variety of forums and mediums including executive leadership meetings, performance emails, and in person events as needed

Lead coordination with division counterparts on the forecast and other events that impact results to keep senior leadership informed

Manage vendor relationships including prioritization, roadmap, and ad-hoc development as needed

Perform sale forecasting and results tracking through close partnership with fulfillment team

Measure effectiveness of pricing/packaging/promotional initiatives in order to identify best practices and optimize marketing spend efficiency

Stich together insights from various data sources (e.g. internal, competitive, pricing/promotions, consumer insights, etc.) to tell a story at executive level

Partner with and influence senior executives leading Acquisition, Base Management, Pricing/Promotions in identifying key opportunities to grow customer relationships

Build organizational buy-in all the way from strategic planning to building operational momentum at the division / region level

Present to senior executives on a regular basis

Minimum Qualifications:

Generally requires 10+ years related experience.

Bachelor’s Degree or Equivalent, MBA preferred.

In-depth knowledge of quantitative analysis and ability to provide intuitive plain language understanding to C level executives.

Demonstrated experience dealing with very senior executives with an ability to synthesize multiple analytical insights into a compelling strategic / actionable plan.

Experience managing high performing teams including development, communication, and team building

Strong presentations skills and ability to craft a strategic narrative.

Strong interpersonal skills with a focus on collaboration.

Strong Project Management and Business Consulting skills. Ability to influence non-direct reports.

  • Demonstrated success in identifying key business trends and issues with a consultative application of analytical insights.
  • Strong quantitative skills developed and demonstrated through past project experience.
  • Demonstrated ability to be involved in day-to-day activities and provide hands-on analytical support as needed.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team – make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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