Dispatcher/Customer Service Intermodal

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Job Details
Full-time$21 – $26 an hour1 hour ago
Qualifications
  • Communication skills
  • Dispatching
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Office
Full Job Description

The Dispatcher is responsible for the planning, scheduling and dispatching of our customers freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Core Duties & Responsibilities:

Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments

Act as the main point of contact for all driver facing communication via phone, ELD and E-mail

Develop a strong relationship with Independent Contractors within assigned fleet

Offer exceptional support to drivers to ensure that their professional needs are being met

Monitor shipments throughout transit in order to effectively meet delivery schedules

Respond to customers efficiently, thoroughly, and professionally

Manage customer and driver expectations to align with operational capabilities

Monitor performance and available hours of Fleet Drivers

Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues

Other duties as assigned

Requirements:

Self-motivated problem-solver with strong desire to meet customer needs

Strong verbal and written communication skills

Ability to present and maintain a positive corporate image in a fast paced environment

Proactively establish and maintain effective working team relationships with all support departments

Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.

Must be willing to work a flexible schedule

Skills:

Ideal candidate will possess a “can do” attitude with a “will do” work ethic

Must have the ability to work in a fast paced environment

Transportation industry knowledge and experience is a plus

Prior dispatch/load planning experience is a plus

Job Type: Full-time

Pay: $21.00 – $26.00 per hour

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Holly Hill, SC 29059: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Dispatching: 1 year (Required)
  • Microsoft Excel: 1 year (Required)
  • Microsoft Word: 1 year (Required)
  • Microsoft Office: 1 year (Required)

Shift availability:

  • Day Shift (Preferred)

Work Location: One location

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