Dispatcher/Load Coordinator

Dispatch/Load Coordinator

Job Description:

Jeff Martin Transportation, LLC

We are currently searching for a highly motivated individual to join our team as a Dispatcher/Load Coordinator in Brooklyn, MS

As the Dispatcher/Load Coordinator you will be responsible for finding freight and booking loads, dispatching drivers with clear, concise details and instructions, understanding hours of service, weight limits, and DOT regulations as needed. You will also be responsible for maintaining load and driver documentation and uploading documents as required.

The ideal candidate will be highly motivated, possess a positive attitude, and a team player who has excellent organizational/time management skills. They will use a hands-on approach and collaborate with our sales team to ensure that the company’s needs are being met.

Compensation/Salary:

Pay range for MS is $17/hr – $22/hr

Possible work from home position

Requirements:

  • Ability to work independently and as part of a team
  • Ability to learn new skills and tasks as needed
  • Dispatching: 1 year (Preferred)
  • Customer Service Experience
  • Excellent written and verbal communication skills.
  • Must be organized, and able to deal with multiple tasks simultaneously such as arranging shipment details
  • Analytical skills with amazing attention to detail
  • Understands, interprets and ensures adherence to applicable DOT regulations.

We are willing to train the right person and give them the tools to succeed and grow.

Responsibilities & Duties:

  • Dispatch daily orders
  • Builds and establishes relationships with customers/brokers. Looks for dedicated load/lane opportunities.
  • Seeks and books loads for company assets based on their availability.
  • Communicates between driver(s) and customer/broker from the booking phase until completion of load booked. This includes check calls, updating TMS and giving directions when needed.
  • . Applies knowledge of service area(s) to dispatch and knowledge of delivery vehicle operation capacity to ensure delivery schedules are met.
  • Informs customers/brokers of their service status according to delivery schedules as needed. Keeps all parties involved informed.
  • Resolves operational and delivery problems that require immediate attention.
  • Performs other related duties as assigned.

Skills:
Oral Communication Skills Organization
Written Communication Skills Problem Solving
Reading Skills Detail Oriented
Customer Service Project Management
Diplomacy Time Management
Telephone Etiquette Computer Literacy

Education/Experience:
High School Diploma or Equivalent. Prior delivery dispatch and customer service experience preferred.

Job Type: Full-time

Schedule:

  • Open availability

Ability to commute/travel

  • Brooklyn, MS

Experience:

  • Customer Service: 1 year (Preferred)
  • Dispatching: 1 year (Required)

Job Type: Full-time

Pay: $17.00 – $22.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Overtime
  • Weekend availability

Ability to commute/relocate:

  • Brooklyn, MS 39425: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 1 year (Required)
  • Dispatching: 1 year (Required)

Language:

  • English (Required)

License/Certification:

  • Driver’s License (Required)

Shift availability:

  • Day Shift (Required)

Work Location: One location

Click Here To Apply For Job