Dispatcher – Third Class

Job Details
Full-time$34.94 an hour5 hours ago
  • Communication skills
  • Basic math
  • Computer skills
  • Maintenance Connection
Full Job Description
At Aqua, a subsidiary of Essential Utilities, Inc., we know that water is a precious resource – one that plays a critical role in sustaining life. That’s why we take seriously our mission: protecting and providing Earth’s most essential resource. At Aqua, we are guided by a set of principles that embody the character of our company and inspire our work together. They are embedded within our business practices and our behavior. We are proud to be united by integrity, respect and the pursuit of excellence to be the best we can be for the customers and communities we serve.

Together, the women and men of Aqua, a subsidiary of Essential Utilities, Inc. serve 1 million customers across eight states. Aqua uses science, technology, capital investments, and amazing talent to provide communities with clean, safe drinking water and responsibly return wastewater to our rivers and streams. Join our team and make a difference!

A vacancy exists for the position of Dispatcher, 3rd Class in Bryn Mawr, PA.

The position involves shift work, including 4:00 p.m. until 12:00 midnight or 12:00 midnight until 8:00 a.m. Monday through Friday and around the clock shifts on weekends and holidays.

Dispatch emergency workers and crews to investigate and repair leaks on water mains. Fill in work orders for all after-hour calls and channel them to the proper departments. Use of Customer Information System (CIS) for inquiry and generation of customer work orders. Utilize Service Link and Maintenance Connection when appropriate. Respond to PA One Call System and Department of Environmental Protection (DEP) for environmental events.

Operate the SCADA Computer Systems, make changes to pumping reports when necessary, operate pumps, monitor flow rates, wells, and standpipes.

Monitor alarms and notify appropriate personnel for response.

Extract, review and interpolate data information, including SCADA data.

Make entries in log book for customer calls and emergencies, shut-downs, hydrants that are taken out of service, as well as system events and changes.

Apply common sense and understanding to carry out instructions furnished in written and oral forms.

Must have good verbal communication skills in dealing with internal and external telephone calls.

Receive calls from consumers regarding service requests, leaks on service, mains, pressure problems and other customer inquiries.

One must have the ability to handle customer’s distress in emergency situations and deal with customer and peer feedback.

Must have basic mathematics skills, legible handwriting, and knowledge of computers.

Operate and monitor security system for Aqua PA facilities.

Must have the ability and skills to utilize computers for system operation, e-mails, mapping, CIS, company plans, security and other system and programs.

Must have ability to work independently and make decisions.

Make written and verbal communications regarding issues at the end of a shift to incoming work force or supervision.

A written examination will be given. Calculators will be permitted.

Interested applicants must apply through Workday on or before Wednesday, April 13, 2022.

The hourly rate of pay is $34.94 per hour##.

Please review the details of this job carefully. It must be understood that the person selected to fill this job must accept.

##All employees hired or entering the bargaining unit on or after December 1, 2003 will receive three dollars ($3.00) per hour less than the classification wage rate. The wage reduction will be returned in one dollar ($1.00) increases once a year over a three (3) year period. Employee will receive annual contract increases.

Employees must be employed more than twelve (12) months in a Department to be eligible to apply for a job outside of the Department. However, employees with twelve (12) months or more in the union but with less than twelve (12) months in a Department, may apply for a job classification that pays a higher hourly rate than the classification the employee currently holds. An employee will be limited to two (2) higher wage classification advancements outside of a Department in a twelve (12) month period. If there are no applicants with more than the required twelve (12) months, employees with less than twelve (12) months’ service shall be eligible.

Applicants for this posting may access their personnel file one time only for up to one hour during the five-day posting period to review previous testing material.

COVID-19 Vaccination Requirements

Seasonal employees / Summer internships are excluded from these requirements, however vaccinations are preferred.

Essential Utilities and its subsidiaries, including Aqua, Delta, and Peoples Natural Gas, require new hires to be fully vaccinated against COVID-19, where allowable under the law. Proof of vaccination must be provided prior to your first day of employment.

If you are unable to be fully vaccinated due to a medical or religious exemption, you will be required to apply for an exemption on your first day of employment with Essential Utilities. As part of the process, you will be required to provide information and/or documentation to Human Resources about the reason(s) you cannot be vaccinated. If your request for an exemption is not approved, then your employment may be terminated.

Aqua, a subsidiary of Essential Utilities, Inc. is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.

Aqua, a subsidiary of Essential Utilities, Inc. is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).

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