E911 Dispatcher

Job Details
Full-time5 hours ago
Benefits
  • Health savings account
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Retirement plan
Qualifications
  • Driver’s License
  • High school diploma or GED
Full Job Description
  • Receives information via telephone, in person or over a radio waves;
  • Listens carefully, and follows departmental policies and procedures, extracts pertinent facts, offers calm assurance to distraught, excited or angry callers;
  • Relays facts accurately, as quickly as possible, for appropriate action;
  • Speaks clearly in a calm or assertive, commanding voice, as appropriate;
  • Observes and accurately recalls names, numbers, incidents and places;
  • Observes and recognizes unusual or dangerous situations or events;
  • Learns quickly and retains knowledge of locations of roads, streets, businesses and industrial plants and public buildings within the community;
  • Reads reports, memos, training material, and other pertinent information;
  • Reads and understands written laws, and departmental rules, regulations and procedures;
  • Works in a high stress environment and makes decisions involving life and death situations;
  • Evaluates emergencies and extracts appropriate information from callers quickly in order to dispatch appropriate assistance in the shortest amount of time;
  • Reviews calls for services to assist officers in monitoring criminal activity on patrol during dispatch shift;
  • Screens and disburses calls as appropriate;
  • Maintains mental and physical acuity, thinking clearly and acting quickly during stressful emergencies;
  • Responds to telephone and personal inquiries for general information;
  • Balances duties among 911 call handling, police dispatching, and fire dispatching;
  • Maintains appropriate documentation of calls for service, officer patrol activity, and other information;
  • Works with confidential records in National Crime Information Center (NCIC), Indiana Data and Communications System (IDACS) and Spillman database;
  • Collects confidential citizen information in order to process calls for service in Spillman database;
  • Enters Noble County Sheriff’s Department, Albion PD, Avilla PD, Cromwell PD, Ligonier PD, Rome City PD and Wolcottville Pd calls into Spillman database;
  • Dispatch for 7 Police Agencies and 9 Fire Departments
  • Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

  • High School Diploma or GED;
  • Knowledge of and ability to make practical applications of the customary practices, procedures, rules and regulations;
  • Practical knowledge of area law enforcement, EMS and fire demands, and ability to effectively receive and dispatch calls requiring emergency and informational assistance;
  • Ability to effectively receive and dispatch calls requiring emergency and information assistance;
  • Ability to use and maintain all assigned communications equipment;
  • Knowledge of proper procedure for receipt of emergency calls and for dispatching proper personnel and equipment;
  • Knowledge of the techniques of operating highly sensitive, technical radio transmitting equipment for a complex public safety communications system;
  • Knowledge of and ability to read maps, use emergency code terminology and clearly and calmly respond during stressful situations;
  • Knowledge of all streets and boundaries of the county and surrounding area;
  • Ability to communicate effectively and make split-decisions in high stress life and death situations;
  • Ability to appropriately receive, maintain and log all radio traffic information;
  • Ability to condense large amounts of information into coherent typed remarks, and to use and understand a variety of acronyms and codes;
  • Ability to establish and maintain effective working relationships with staff, other public safety agencies and the general public;
  • Ability to establish priorities and accomplish multiple tasks in a limited time;
  • Ability to use computer, copier, typewriter, telephone and other standard office equipment.
  • This job does not require prior experience

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

  • Must be able to pass IDACS/NCIC screening, class and test, maintain certification, and recertify every two years;
  • Valid Driver’s License and no prior Criminal history

Job Type: Full-time

Pay: From $17.86 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Health savings account
  • Retirement plan
  • Vision insurance

Schedule:

  • 10 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Overnight shift
  • Weekend availability

Ability to commute/relocate:

  • Albion, IN 46701: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

  • Driver’s License (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: One location

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