EMD: Emergency Medical Dispatcher

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Job title: EMD: Emergency Medical Dispatcher

Company: Metro EMS

Job description: As Arkansas’ largest provider of pre-hospital advanced life support, Metropolitan Emergency Medical Services (MEMS) is a model of excellence in the EMS industry and the organization provides employees with incredible professional opportunities. We are committed to recruiting and retaining the right people to serve our community.

Do you have what it takes to succeed at MEMS? We are a high performance system that attracts skilled, compassionate caregivers who are capable of a fast pace while maintaining a high standard of care. We reward our team by offering remarkable opportunities for professional advancement and personal growth.

Our state-of-the-art Communication center offers an exciting career for Emergency Medical Dispatchers. And non-clinical roles may be available as well, from Operations Technician to Patient Accounts Representative.

See Current Openings for a list of positions that are currently available and for which applications are now being accepted.

If you want to start a career in Emergency Medical Service, our own MEMS Academy offers Rookie School with paid training to become a certified EMT. Complete an application now and we will notify you as soon as the next start date is available!

To learn more about MEMS, visit our website at www.metroems.org

EMD: Emergency Medical Dispatcher

Little Rock, AR

Full Time

Entry Level


An EMD performs emergency and non-emergency call taking and system status management in the Communications Center. Primary duties include answering incoming calls and dispatching emergency medical vehicles and responders.


  • EMT or Communications experience preferred but full training is provided
  • Obtain Healthcare Provider CPR certification from MEMS’ instructor during the first two weeks of employment
  • Obtain IAEMD certification on initial attempt or qualify for re-test, unless already certified with IAEMD
  • Must maintain certifications by attending required training and testing.


  • Knowledge of geography of service area and ability to read map
  • Knowledge of communications-related equipment
  • Knowledge of MEMS’ Communications Department policies and procedures
  • Ability to type effectively and perform accurate data entry
  • Ability to remain calm during stressful situations
  • Ability to speak clearly
  • Ability to present caring and professional image over the telephone
  • Ability to interact well with others


  • Generally works a 12 hour rotating shift that includes weekends and holidays.
  • Constant exposure to stress caused by fluctuating workloads while dealing with people in crisis situations


Physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of these jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Physical Requirements – While performing the duties of this job the employee is frequently required to sit; talk and hear; use fingers, hands and arms to handle, reach and/or operate basic office equipment, objects, tools or controls. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

MEMS is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. MEMS makes hiring decisions based solely on qualifications, merit, and current operational needs.

MEMS is committed to providing a safe and healthful workplace. In keeping with this commitment, we maintain a drug, alcohol, and smoke-free working environment. Smoking and tobacco products are not permitted in our facilities, in our vehicles or on company grounds. Pre-employment drug testing is required of all candidates. Employees in safety-sensitive positions, including EMT, Paramedic, and Emergency Medical Dispatcher, are subject to random drug screens.

Applicants certify that the information provided in this application is true and complete and understand that intentional false statements could lead to dismissal as an employee or rejection as an applicant.


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Location: Little Rock, AR

Job date: Tue, 22 Nov 2022 08:05:04 GMT

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