Enrollment Coach

Job Details
ContractEstimated: $41,000 – $53,000 a year28 minutes ago
Benefits
  • Loan repayment program
Qualifications
  • Customer service
  • Office experience
  • Microsoft Excel
  • Communication skills
  • Associate’s degree
Full Job Description

Position Summary
The primary function of the ENROLLMENT COACH is to speak within initial clients (discovery calls and consultations) who have expressed interest for SLD (Student Loan Doctor) services.

Key Job Responsibilities

  • Create a positive, customer-focused experience to those needing financial assistance with
  • federal/private student loans.
  • Review account information in database, and/or ask questions of the consumer in order to
  • better understand the situation
  • Become knowledgeable about best student loan repayment practices
  • Recover financial documents that may be required to enter a repayment program
  • Utilize payment options (credit cards ) and secure this information so that administrative services can be processed
  • Meet or exceed monthly individual targets
  • Follow all client and company policies and procedures
  • Maintain high standards of professionalism
  • Communicate effectively within all areas of the company
  • Complete all duties and tasks as assigned

Minimum Qualifications

  • Associate’s Degree in business or related area of study OR substitute two years of contact

center or customer service experience

  • Fundamental skill level in MS-Excel and other computer applications to service clients
  • Excellent customer service skills
  • Strong oral and written communication skills
  • Attentive to details and listens well
  • Ability to maintain confidentiality of sensitive data
  • Self-starting and able to work consistently without direct supervision
  • Ability to interact in a professional manner with borrowers and co-workers
  • Ability to explain options clearly to borrowers
  • Must be able to work evenings and weekend shifts as necessary or assigned

Job Type: Contract

Physical Setting:

  • Office

Experience:

  • Customer service: 2 years (Required)

Work Location: Remote

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