Export Customer Service Representative

Job Details
Full-time55 minutes ago
Benefits
  • Health savings account
  • Dental insurance
  • Health insurance
  • Work from home
  • Disability insurance
Qualifications
  • Analysis skills
  • Manufacturing
  • Customer service
  • Communication skills
  • Microsoft Office
  • High school diploma or GED
Full Job Description

ABOUT NiTEO PRODUCTS, LLC

NiTEO™ is a premier formulator, packager and marketer of automotive appearance and maintenance brands for above and below the hood focusing primarily on the professional aftermarket channel of distribution. We are committed to delivering products with unsurpassed performance and protection that make any project easier.

POSITION SUMMARY

NiTEO is seeking an experienced International Customer Service Representative for employment at its Distribution Center to provide every customer with the best service experience.

ESSENTIAL POSITION RESPONSIBILITIES

  • Assisting customers, contractors and business partners via inbound and outbound telephone calls, written correspondence and or electronic communication according to all NiTEO policies, procedures, and contract coverage.
  • Work closely with sales team to ensure customer requirements are met.
  • Key all quotes and proformas.
  • Prepare and provide all export documents (IMO, Cargo Form, Commercial Invoices, Packing List, COO, COFM, etc).
  • Request quotes for container loads.
  • Work with vendors and freight forwarders for truck pickups on direct shipments.
  • Recommending potential products or services to management by collecting customer information and analyzing customer needs.
  • Resolving product or service problems by clarifying customer complaints or shipping issues; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting corrections or adjustments and following-up to ensure customers resolution.
  • Contributing to team effort by accomplishing related results as needed.
  • Maintaining current knowledge of all NiTEO policies, procedures, programs, and training tools.
  • Contributing to maintaining a culture committed to the safety of its employees.
  • Maintaining a clean and safe work environment at the employee’s assigned work station(s).
  • Other tasks, duties and responsibilities as assigned.

REQUIRED SKILLS AND EXPERIENCE

  • 2+ years’ experience of customer service experience, preferably in a manufacturing or distribution environment. ·
  • 2+ years’ export experience ·
  • Ability to coordinate multiple projects simultaneously and set priorities to meet deadlines on schedule. ·
  • Ability to influence others and work within cross-functional teams to make responsible decisions. ·
  • Strong problem solving and analytical skills with exceptional attention to detail.
  • Exceptional written, verbal and presentation communication skills. · Proficiency in MS Office Suite. ·
  • Possess a high tolerance of ambiguity and flexibility with respect to job functions and working hours in a dynamic, fast-paced environment.

PHYSICAL REQUIREMENTS ·

  • Ability to sit for up to 8+ hours a day while using office equipment such as computers, phones, etc.

E*DUCATIONAL REQUIREMENTS* ·

  • High school diploma or GED.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Hernando, MS 38632: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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