Fraud Recovery Analyst

JPMorgan Chase Bank, N.A.

Job Details
Full-time1 hour ago
Benefits
  • Health insurance
  • Tuition reimbursement
  • Retirement plan
Qualifications
  • Analysis skills
  • Microsoft Outlook
  • Fraud
  • Leadership
  • Communication skills
  • Bachelor’s degree
Full Job Description
Fraud Recovery Analyst – Individual Contributor Team Overview The CB Fraud Recovery Team is part of the CB Fraud Prevention and Recoveries team and facilitates information exchange and communications with the Client, Relationship Team, and the Fraud Investigations Team in an effort to maximize client recovery opportunities while mitigating bank loss.. Team responsibilities include the investigation and processing of fraudulently negotiated items (including checks, cashier checks, and withdrawals), the processing of ACH and Wire transactions and the disposition of transactions with clients. Role Summary As a Fraud Recovery Analyst in Commercial Banking you will resolve client requests while working in partnership with Service Operations, Sales partners, various investigations teams and bankers located in the United States and across the globe. The Fraud Recovery Analyst will report to a Fraud Recovery Manager as part of the Commercial Fraud Prevention and Recoveries Team. Daily responsibilities include processing Check Fraud claims, processing ACH/WIRE claims, tracing of monetary funds through BOFD contacts, and communicating with client and internal partners to provide standard updates through resolution of the claim. You will be responsible for authentication, validation and processing of all fraud claims. You will have exposure to and will need to become proficient in various systems including: Outlook, Service Portal, Customer Assist, LAW, ESDS, eServe, Remit One Admin, CCA, Deal Manager and Mainframe. Client Centric § Actively listen and identify the client’s needs via e-mail and or phone while tactically executing solutions on their behalf § Act as a consultant, guide them through the process each step of the way and educate them on the self-serve opportunities that exist § Prioritize daily workload to maximize productivity utilizing time management and organizational skills § Build and strengthen trusting relationships with internal partners and clients to facilitate an ease of doing business § Project a confident and professional presence to our clients and internal partners § Develop growing knowledge of commercial treasury management products and services Qualifications: Excellent communication skills both written and verbal Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge Highly organized with ability to manage competing priorities Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations Ability to work independently and know when to escalate complex and unusual issues Problem solving skills with strong attention to detail Leadership skills Strong analytical and verbal and written communication skills Qualifications Excellent communication skills both written and verbal Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge Highly organized with ability to manage competing priorities Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations Ability to work independently and know when to escalate complex and unusual issues Problem solving skills with strong attention to detail Leadership skills Strong analytical and verbal and written communication skills Key responsibilities include: Intake of daily Commercial Banking Client and Client Service Associate check fraud claims Serving customers/clients and creating great experiences for them must appeal to you Maturity in handling situation and ability to deal with conflicts constructively Project a confident and professional presence to our clients, other bank departments and the community Ability to follow all established policies, procedures and practices Ability to organize and prioritize work Ability to work in a collaborative work environment and being part of a team. Ability to identify opportunities & coach clients on online platform tools for future fraud protection Improving Customer Service: Anticipating the needs of clients and working to consistently meet those needs; providing and ensuring client satisfaction. Collaborating: Using business knowledge and technical skill to solve client problems and enhance business results; collaborating with clients to develop and implement solutions. Implementing Change: Taking the opportunity to spot, support and implement improvements. Communicating: Delivering clear, consistent messages to others via email or the phone. Must have a strong ability to communicate via email with clients and internal partners. Organizing: Prioritizing and executing initiatives, tasks and details in an efficient manner. Making Decisions: Looking at options to evaluate risk and impact on the firm and other employees; owning your course of action. Multi-tasking: Efficiently managing multiple projects at the same time. Problem Solving: Developing innovative solutions to problems. Researching: Research and benchmark to best business practices, collate and analyze data, provide business recommendations, and manage stakeholders Skills required to succeed in this role § Time Management § Analytical Proficiency § Sense of Urgency § Problem Solving § Change Management § Customer Obsession § Collaborating § Forward Thinking § Organizational Proficiency § Effective Communication About You § Bachelor’s degree preferred & / or 2+ years of equivalent work experience § Microsoft Office adept

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

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