Front Desk- WorldMark Whistler-Sundance Resort

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Job Description

Now Hiring at our WorldMark Whistler-Sundance Resort located in Whistler, B.C. V0N 1B4 Canada

How You’ll Shine:
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

How You’ll Make an Impact:

  • Bring smiles to guests from around the world by providing warm welcomes.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
  • Process cash and credit card transactions strictly following established procedures.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes.
  • Respond to guest inquiries and concerns as quickly and completely as possible.

How You’ll Be Rewarded:

  • Medical, Dental, and Vision Insurance within 30 days of hire.
  • Flexible work schedule options – full, part time, year round and seasonal positions available.
  • Discounted hotel & resort stays PLUS additional travel perks on airfare, car rental, and activities.
  • Generous paid time off including holiday, vacation, and sick time accruals – accrue up to 29 days annually.
  • Tuition Reimbursement up to $6,000 per year.
  • 401K Retirement Savings with company match up to 6%.
  • Health & wellness programs including Health Coaches and incentives.
  • Flexible spending accounts for health and dependent care.
  • Various cultural diversity programs and Diversity Resource Groups (DRGs).
  • Wish Day – 8 hours paid for volunteering for a local organization or charity.
  • Numerous growth and developmental opportunities.
  • A role with purpose – to ensure our guests experience the vacation of their dreams!

What You’ll Bring:

  • Professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write and understand English.
  • Ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask and work in a fast paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.

Job Type: Full-time

Pay: $22.00 – $23.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Whistler, BC: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)

Work Location: One location

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