Guest Service Representative/Front Desk

Job Details
Full-time3 hours ago
Benefits
  • Employee discount
  • Flexible schedule
  • 401(k)
Qualifications
  • Customer service
  • Hotel experience
  • Communication skills
  • Front desk
  • OPERA
Full Job Description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like OPERA PMS and Concerto
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

  • 401(k)
  • Employee discount
  • Flexible schedule

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • Overnight shift
  • Weekend availability

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
We do have plastic barriers installed to insure the safety of our employees and guests. We provide gloves and masks as well as follow all sanitary protocol.

Ability to commute/relocate:

  • West Memphis, AR 72301: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Hotel experience: 1 year (Preferred)

Work Location: One location

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