Healthcare Call Center Representative – Patient Services Virtual Hiring Event

The hours of Operations are between 6:00am – 9:00pm CT M-F and 8:00am – 6:00pm CT Sat & Sun. Your 8 hour shift will fall somewhere between these hours. You may be asked to work on weekends depending on business need.

Remote Patient Services Representative – Call Center Responsibilities:

  • Answer all phone calls in a patient, empathetic, and passionately communicative manner
  • Consistently process requests with the absolute highest degree of operational accuracy
  • Schedule appointments and demonstrate active listening to identify and analyze client problems, providing information and solutions in a timely manner
  • Communicate effectively, including appointment details, insurance information, and medical questions via telephone, email, and chat
  • Collect and update new patient’s demographic and insurance information
  • Provide clear, thorough, and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health records
  • Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
  • Maintain access to the Health Information Exchange (HIN) and other related systems
  • Use HIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated

Remote Patient Services Representative – Call Center Qualifications:

  • High school diploma or GED
  • Experience working in a fast paced, high growth call center
  • Excellent telephone etiquette
  • Skilled in basic computer operations and EMR
  • Experience in the medical or health insurance field preferred
  • Bilingual in English and Spanish preferred

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare

  • Resume Mandatory

Preferred dress code

Casual (come as you are, but please be presentable)

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.

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