Housekeeping Attendant Virtual Hiring Event

Under the supervision of the Chief Housekeeper, the Housekeeping Attendant’s duty is to see that an assigned number of passenger staterooms, officer staterooms, common areas and work areas are maintained in a timely fashion and in impeccable condition of cleanliness. These areas are to be provided with supplies, company literature and amenities for the total satisfaction of the passengers and crewmembers that will exceed expectations.

Essential Duties & Responsibilities

Make introductions to passengers and explain what services you will be providing to them daily, throughout the cruise

Learn passenger names in your assigned area and use them in greeting and conversing with them, being certain to speak with each one daily

Maintain safe and sanitary conditions at all time. All FDA, Coast Guard and Maritime Security guidelines are to be always followed

Clean passenger and officer staterooms impeccably, daily – including private verandas

To report any maintenance issues found in your assigned staterooms or passenger areas daily

To properly stock, use and place cleaning carts as instructed

To place designated information and amenities in passenger staterooms

To stay personally current on cruise events and programs to answer any passenger questions

Assist in removal of room service equipment (dining room trays, dishes, etc.) from passenger staterooms to appropriate locations. These items should never be left in passenger corridors or elevator lobbies

Assist in controlling circulating inventory (linens, soaps, etc.) and properly store dirty linens and garbage according to policies established by the Chief Housekeeper and the American Queen Steamboat Company

Clean corridors, carpet and change light bulbs in assigned rooms or as assigned by Chief Housekeeper/Assistant Chief Housekeeper

Assist other crewmembers with their duties whenever directed or whenever necessary to accomplish overall team goals of providing exemplary service to our passengers.

Maintain a level of courtesy and professionalism in conversing with all passengers, co-workers, and management at all times.

Assist with monthly inventories as assigned. May be required to inventory maintenance issues

Depending on vessel, this position may be required to assist in other areas of the Housekeeping department, such as Laundry and/or Porter

Required to attend all meetings scheduled by the Chief Housekeeper or senior management

To read and follow all memos/directives as issued by company management

Participate and ensure participation of all USCG mandated drills and emergency procedures as directed

Actively participates in embarking duties such as loading, unloading, luggage carrying, etc., as needed

Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results

Requirements & Qualifications

Education:
HS Diploma or Equivalent Required

Copy of DD214, if Veteran status

Skills & Abilities:
Excellent verbal and written communication skills

Ability to interact with individuals at all levels in a pleasant and professional manner

Logically and independently plan, organize, and complete work assignments

Must maintain a neat, clean, and professional appearance

Experience:
At least two to four years of experience required in a position with similar duties and responsibilities

Cruise industry experience preferred

Physical:
Must submit to and pass mandated USCG physical

Ability to meet and maintain the maximum onboard bunk bed capacity of 300 lbs.

Ability to conduct work in a marine environment that is subject to some/all the following: confined spaces, uneven surfaces, variations in temperature, wake, and motion

Ability to lift and carry up to 50 lbs.

Ability to climb stairs and ladders

Other:
Must be at least 21 years of age.

Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.

• Additional requirements may be required depending on the physical needs of the role

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.

Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare

COVID-19 Vaccination Card

Preferred dress code

Casual (come as you are, but please be presentable)

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.