Income Maintenance Caseworker Armstrong County Assistance Office

Commonwealth of PA

Job Details
Full-time$47,472 – $72,176 a year1 hour ago
  • Dental insurance
  • Health insurance
  • Paid time off
  • Military leave
  • Opportunities for advancement
  • Social work
Full Job Description

If you are looking for a great opportunity to utilize your experience in social services and make a difference in someone’s life when they need a helping hand, we have the position for you. The employee in the Income Maintenance Caseworker position is responsible and accountable for determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care and Waivers as well as any additional programs the Department of Human Services administers for applicants/recipients in accordance with state regulations.

This is permanent full-time employment. Positions are filled in Department of Human Services Offices across the Commonwealth.


After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. Major duties include determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers as well as any additional programs the Department administers for applicants/recipients in accordance with state regulations. In order to accomplish these duties, you will interview customers either over the phone or in person; review, interpret, and correctly apply policy; data enter information into an automated eligibility determination system as well as perform manual calculations; type clear and thorough case comments about client circumstances and changes. All work must be completed within deadlines in accordance with Federal and State policy. Complying with regimented policies and procedures as well as staying current with major changes impacting on knowledge and skill is essential. Job duties are carried out under the general supervision of an Income Maintenance Casework Supervisor.

Additional details regarding the duties of this position may be found in the position description.

Work Schedule and Additional Information:
DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment.

Work hours are 8:30 am to 5:00 pm, Monday – Friday, with a 1-hour lunch. *May change based on operational needs*

Travel: As needed

Overtime: As needed

Shift work: No

Free Parking

WORK CONDITIONS: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.

Salary: In some cases, the starting salary may be non-negotiable.

You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.



You must have successfully examined and have a current score on file. If you have not already done so, you must first apply to the INCOME MAINTENANCE CASEWORKER (ONLINE EXAM) posting and follow the directions provided.

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.

Hiring preference for this vacancy will be given to candidates who live within Armstrong County. If no eligible candidates who live within Armstrong County apply for this position, candidates who reside in other counties may be considered.

You must be able to perform essential job functions.

Legal Requirements:
You must pass a background investigation.

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans’ Preference tab or contact us at

Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this short video!Health & WellnessWe offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*Compensation & Financial PlanningWe invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life BalanceWe know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and CultureWe believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.Employee PerksSometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.For more information on all of these Total Rewards benefits, please visit and click on the benefits box.*Eligibility rules apply.

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