Intake Clerk (Clerk 5)

Job Details
Full-time5 hours ago
  • Dental insurance
  • Health insurance
  • Employee assistance program
  • Disability insurance
  • Tuition reimbursement
  • Customer service
  • Windows
  • Computer skills
  • Microsoft Outlook
  • Communication skills
  • High school diploma or GED
Full Job Description

POSITION: Intake Clerk (Clerk 5)

CLASSIFICATION: Unit I.D. 1601, Union Local 249

LOCATION: Allegheny County Court of Common Pleas – Family Division, Adult Section, 440 Ross Street, Pittsburgh, PA 15219

STATUS: Full-Time, Benefits Eligible

SALARY: $38,085.76 annual starting salary

HOW TO APPLY: Applications are submitted online at until the posting is closed, November 8, 2021. Please include a cover letter and resume, which may be uploaded or sent to the address below. If you have additional documents that cannot be uploaded, please mail or fax them. The Family Division values a diverse and culturally competent workplace.

5th Judicial District Court of Pennsylvania – Family Division, Adult Section, Human Resources Office, 440 Ross Street, 5th Floor Administration, Pittsburgh, Pa 15219. Fax 412-350-0088


Responsible for interviewing, obtaining and reviewing information from clients, support agencies or attorneys filing new or amended child or spousal support cases either in person, by mail or on-line. Perform thorough research and apply protocol/s to determine correct action. Data entry of client information into the computer system and other related clerical functions such as imaging and assisting attorneys and/or clients. Review petitions received from other jurisdictions for appropriate action; communicate with other support agencies. Process automated referrals received from the Commonwealth of Pennsylvania’s Department of Human Services (DHS) Client Information System (CIS) via the Pennsylvania Automated Child Support Enforcement System (PACSES). Review/research referrals for appropriate action to establish support/paternity. Process petitions for reimbursement of placement costs filed by Allegheny County Children, Youth and Family and by Allegheny County Juvenile Probation. Exercise initiative, independent judgment and strict confidentiality in performing any and all job duties.


  • Minimum of high school diploma or its equivalent; additional business and/or computer training beyond high school preferred. Prior Child Support experience preferred.
  • Advanced computer skills, knowledge of Windows based environment, Microsoft Outlook and Office (knowledge or experience with PACSES computer system preferred.)
  • Typing, data entry and clerical skills.
  • Minimum three (3) years related work experience including substantial computer experience and experience with related office practices and procedures preferred.
  • Strong figure aptitude, math or accounting background.
  • Strong communication skills (prior public relations or customer service experience preferred) with the ability to interact and communicate effectively and professionally with clients and/or attorneys.
  • Must be able to sit, reach, bend, stoop and stand, perform repetitive motions with wrists, hand and fingers, daily handwriting over long periods and performing computer input duties, open/close files.


  • Interview/review client’s information and determine how petitions for support should be filed (Ex. UIFSA, IFSA, local, long arm); analyze each case to determine appropriate venue/jurisdiction; also determine if client should be filing to establish support, enforce and or modify an existing support order and collection of arrears, or request change of payee/redirection of payment.
  • Process incoming UIFSA and IFSA petitions requesting modification or establishment of support received from other state and county child support agencies. Review petitions for accuracy, create and or update case information on PACSES computer system as necessary.
  • Provide information and instruction to filing party about support process, answer questions from clients, other agencies and attorneys.
  • Research Department of Court Records for existing docket number (Protection from Abuse (PFA), custody or divorce) and judicial assignment. If no docket number exists, assign new number; follow established protocol for judicial assignment.
  • Prepare new and amended complaints for support and generate scheduling notices for court hearings and mail notices; personally, serve filing party if present; file original pleadings/orders with Docketing office and refer documents for imaging.
  • Perform basic locate functions when client does not have enough information to proceed with support complaint; utilize available locate resources to obtain necessary information.
  • Assist with data entry and research to process Alimony Pendente Lite (APL) complaints after referral from docket clerk; generate appropriate forms; send documents to defendant and plaintiff’s attorney; prepare other related material, as needed.
  • Identify and communicate case problems or computer system questions to department Supervisor or Senior
  • Clerk for assistance and resolution.
  • Able to work on MS Teams and/or ZOOM for meetings, conferences, and trainings.
  • Process attorney complaints received in person, by mail and filed via E-services; research and enter information on computer system and generate forms; mail to defendant, attorneys and plaintiff; prepare all related documents for case.
  • Merge DHS/CIS referrals with existing cases or create new cases in the PACSES computer system; verify members; update with information from DHS.
  • Analyze referrals and petitions to determine appropriate procedure; prepare new or amended complaints for child/spousal support; review and research existing cases in order to determine if a party has been excluded before filing a new case; review for paternity establishment; schedule cases for court when appropriate.
  • Access DPW/CIS to obtain missing data such as (but not limited to) social security numbers, date of birth, or information on missing/absent relative and case numbers. Communicate with the designated contacts at each agency for clarification of data submitted as well as provide information requested by the agency.


  • Prepare court notices and documents for mailing and assist with imaging of court records.
  • Participate in night court rotation coverage approximately 2 days each month; this may result in required overtime.
  • Track and follow up on work assignments for completion within required time frames; review PACSES generated mail alerts.
  • Communicate with the local office of the Bureau of Child Support Enforcement (BCSE) to obtain clarification of information found on DHS/ CIS and to request new or correct information necessary to process referrals.
  • Enter data into computer for new or amended cases and update various screens with employer, attorney or member information as needed; and research DHS/CIS to process and complete cases.
  • Prepare court notices and documents for mailing.
  • Assist with imaging of court records:

Convert hard copy documents into an electronic image to facilitate efficient data retrieval and minimize the need for hard copy filing and storage.

Prepare hard copy documents for scanning.

Scan and index documents according to appropriate procedures.

Retrieve hard copy documents from files and scanned documents from the system.

Operate at all times in compliance with the imaging system.

Typing and data entry of information where applicable.

  • Perform back-up or special assignments or other duties as required or assigned.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BENEFITS: Standard health and fringe benefits plans available. This includes health; dental; life, accident, and disability insurance plans; sick leave and vacation benefits.


Job Type: Full-time

Pay: From $38,085.76 per year


  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location: One location

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