IT Customer Support Specialist III / IT Customer Support Specialist III

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Job title: IT Customer Support Specialist III / IT Customer Support Specialist III

Company: State of South Carolina

Job description: Job Responsibilities

Do you have experience in customer service? Do you enjoy working with the public? Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as a Customer Service Agent. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is in the Shared Services Unit of the Information Technology (IT) Department of Headquarters, Blythewood, South Carolina.

Responsibilities of the IT Customer Support Specialist III

  • This position is responsible for the support of SCDMV users and workstations primarily at the Blythewood headquarters facility. Position will require the removal, installation, and replacement of new workstations, peripherals, and trouble-shooting common desktop applications issues such as those found in Microsoft products.
  • Provides technical support for agency specific software and hardware as needed.
  • Provides support to the entire Desktop team or individual team members in the imaging, upgrading and rollout of any general or specific IT technology assets to be placed in SCDMV field offices.
  • Position will require traveling with desktop team staff in assisting with any delegated assignments and/or projects.
  • Individual shall cover and provide logistical and technical support to field offices as a backup team member. Position will require as needed the ability to make road trips to any active field office and to resolve technical issues that pertain to those offices. Day, evening, or weekend travel maybe necessary to close the active ticket.
  • Position requires employee to utilize web-based forms and Service Manager trouble ticket tracking system to document all system trouble/help calls along with recommendations, notes and actions taken.
  • Will assist with inventory management and tracking of assets as necessary. Must have ability to fill out Agency required paperwork in a neat and accurate manner.
  • Other duties as required.

Minimum and Additional Requirements

Minimum Requirements

A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelor’s degree in a related field may be substituted for the required work experience. Ability to interpret and recognize current hardware and software standards.

Additional Requirements

  • Ability to interpret and apply rules and regulations. Effective oral and written communication skills. Positive attitude and high comfort level in a team-oriented, fast-paced, working environment. Experience working with computers in a Windows environment.
  • The ability and aptitude to learn, develop and use IT technical trouble-shooting skills. Familiarity with handling inventory and stock items including the use of computer software for documenting, tracking, and maintaining accurate records.
  • Ability to multi-task and to take on different assignments that spread across a wide range of desktop team responsibilities and end user requirements.
  • Works under the general guidance and supervision of Desktop Support Manager. Employee has general discretion to use own good judgment in accordance with industry accepted Best Practices documents and procedures.
  • Individual should be self-motivated and have the ability to see what needs to be done and accurately convey that information to his supervisor.
  • Must possess a valid SC DL. Frequent in-state, including some overnight travel, will be required. Must be able to lift 50 lbs. Will be required to work outside normal 8:30am-5:00pm as needed to meet customer service demands.
  • Will be required to keep state provided cellular telephone always powered on & with or near their person. Must live within a 40-mile radius of Blythewood facility.

Preferred Qualifications

Agency Preferred Requirements

A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelor’s degree in a related field may be substituted for the required work experience. Ability to interpret and recognize current hardware and software standards. A+ certification is not necessary but is highly desirable.

Additional Comments

What’s in it for you?

At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.

  • Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
  • 15 days annual (vacation) leave per year
  • 15 days sick leave per year
  • 13 paid holidays
  • State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)

So what are you waiting for? We’re excited to hear from everyone with the skills, experience, and passion to do a great job.

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Expected salary: $42549 per year

Location: Richland County, SC

Job date: Fri, 23 Sep 2022 07:46:58 GMT

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