IT Service Coordinator

Growing family-owned IT company in Little Rock seeking a Service Coordinator to provide amazing customer service! This is a full time, salaried position responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.

Job Duties:

  • Act as the single point of contact to the customer for all types of service requests
  • Coordination of all IT support groups to ensure maximum utilization of billable resources
  • Pre-process service requests as they arrive through email, manual entry, or direct customer input
  • Schedule internal and field technical resources on the dispatch portal
  • Monitor resource schedules to ensure prompt time entry on service requests
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Requirements: ​​​​​​

  • Advanced computer and operating system knowledge
  • Interpersonal skills: such as telephone skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Asscociate’s degree or equivalent training in IT or computer science helpful

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Job Type: Full-time

Pay: $35,000.00 – $40,000.00 per year

Schedule:

  • Monday to Friday

Work Location: One location

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