Logistics Coordinator/Customer Service

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The Role: We are looking for a Logistics/Customer Service Coordinator to join our growing team! Our ideal candidate will have a strong customer service background and exceptional organizational skills. This position will monitor all components of the logistics chain to ensure customer satisfaction and provide dedicated support.

About Us: United States Recycling, Inc. offers a complete range of solutions to recyclable material generators in the tri-state area and beyond. We manage the flow of recycled materials efficiently and cost-effectively, diverting trash from landfills while helping minimize the environmental footprint of waste materials.

United States Recycling’s advantage, and key point of difference, is rooted in our unique affiliation with Newman & Company, Inc., our 5th generation, family-owned and operated paperboard mill. Through USRI’s efforts, Newman uses 100% recovered fiber to produce its high-quality paperboard. We are proud to be the official recycling arm of Philadelphia’s oldest paper mill.

Responsibilities & Duties:

· Interacts with customers via telephone and email to provide excellent support in a timely manner.

· Ability to assist with answering a high volume of incoming phone calls

· Maintains customer accounts and records of interaction with details of inquiries, complaints, or comments by entering information in CRM platform.

· Communicates with sales team, plant operations and customers to maintain accurate order and shipment flow.

· Communicates pricing, shipping dates, requests and scheduling changes, and any other appropriate order information to customer to ensure order fulfillment and satisfaction.

· Resolves problems efficiently and effectively. Fields escalation and advanced customer needs to appropriate colleagues.

· Arrange pick-ups and deliveries by working closely with 3PL partners, in house logistics team, and dispatch.

· Updates and maintains files including data entry

· Perform all required duties and tasks in accordance with United States Recycling Inc.’s financial and accounting procedures.

· Provide paperwork, required export documentation and photos.

· Provide administrative support to the sales team by issuing PO’s, release numbers, obtaining freight rates and monitoring bookings.

Experience:

· Ability to multitask and work independently in a fast-paced environment

· Must be detailed and a solution-oriented team player

· 3 years of customer service and/or logistics experience

· Prior experience in waste/recycling/transportation industry a plus!

· Proficient in Microsoft Office Products

· High school diploma or GED

What We Offer:

· Competitive base salary with discretionary yearly bonus opportunity

· Comprehensive benefits package with 401k offering.

· Generous vacation and holiday policies

· Full-time, on-site position 8am-5pm.

United States Recycling, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Job Type: Full-time

Pay: $50,000.00 – $55,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No nights
  • No weekends

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Philadelphia, PA 19135: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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